Customer Service & Claims Investigation Specialist

brandi e. hines

indianapolis, in • 317-***-**** • **********@*****.***

professional summary

Administrative and customer service professional with experience in higher education, government operations, claims investigation, banking, records management, and logistics. Skilled in account management, payment processing, customer relations, data entry, and problem resolution.

core skills

Customer Service • Account Management • Payment Processing • Claims Investigation • Records Management • Data Entry • Microsoft Office Suite • Cash Handling • Communication • Problem Solving

professional experience

marian university – business office generalist June 2025–Present

• Manage student account inquiries and payment requests through eTrieve.

• Process deposits, invoices, and third-party billing transactions.

• Support cash balancing, reconciliation, and account resolution. fedex – package handler (part-time) 2025–Present

• Load, unload, sort, and scan packages while maintaining safety and productivity standards.

state of indiana – department of workforce development adjudicator / claims investigator sept 2024–june 2025

• Investigated unemployment claims and determined eligibility.

• Communicated with claimants and employers regarding claims and appeals.

• Applied state regulations to process benefits and resolve discrepancies. geico insurance – claims adjuster apr 2022–2024

• Managed claims investigations, customer communications, and claim payments.

• Reviewed documentation, determined liability, and coordinated claim resolution. u.s. customs & border protection (dhs)

personnel assistant ii / hr assistant sept 2019–2022

• Provided HR administrative support and maintained personnel records.

• Assisted with audits, reports, onboarding documentation, and employee requests.

additional experience

Associate Banker – JP Morgan Chase • Records Processor – Department of Veterans Affairs

• Civilian Floor Manager – Marion County Sheriff Department • Customer Service Representative – Finish Line • Order Picker – CVS Distribution Center • Seasonal Retail Associate – Kohl's

education & certifications

Northwest High School – High School Diploma

Public Notary-

CPR certified

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