Healthcare Data Entry & Quality Assurance Specialist

JEYSSA SHINGLETON

Data Entry Specialist Administrative Support Specialist Quality Assurance Assistant Email: ****************@*****.*** Phone: 484-***-**** Reading, PA Professional Summary

5+ years of experience in healthcare support, inventory coordination, quality assurance, logistics, data entry, and customer service, mainly in hospital, travel, and operations-based environments. Skilled in inventory control, documentation review, data accuracy, shipping and receiving, customer communication, medical terminology, and bilingual support in English and Spanish. Seeking remote opportunities in healthcare support, quality assurance, data entry, customer support, or operations support. Professional Experience

Material Handler Surgical Institute of Reading

Reading, PA 08/2024 – Present

Received, inspected, and distributed hundreds of medical supplies daily while maintaining 99%+ inventory accuracy.

Processed incoming and outgoing shipments with proper documentation, compliance procedures, and attention to detail.

Performed quality control checks on expired or damaged products to maintain safety standards and inventory accuracy.

Assisted hospital staff with product information, returns, backorder tracking, and supply availability. Distribution Clerk Reading Hospital

Reading, PA 11/2023 – 08/2024

Conducted routine inventory audits that reduced stock discrepancies and helped prevent supply shortages.

Managed inventory organization and distribution of medical supplies across multiple hospital departments.

Collaborated with healthcare staff to fulfill supply requests and maintain accurate inventory availability.

Communicated with vendors regarding orders, deliveries, and replenishment needs. Quality Assurance Analyst Telecom Networks

Santiago 09/2020 – 01/2023

Reviewed classified documents for accuracy, completeness, and compliance, helping improve documentation quality and reduce errors.

Verified documentation and data authenticity to support quality assurance standards.

Performed quality checks and identified process improvement opportunities.

Maintained organized records and supported documentation workflows in a detail-focused environment. Travel Agent / Customer Service Representative Zudy Travel Santiago 08/2017 – 01/2023

Managed travel reservations, itineraries, payments, and customer inquiries through phone and email, supporting accurate bookings and positive customer experience.

Processed bookings and travel documentation using online reservation systems with accuracy and attention to detail.

Assisted customers with travel-related questions, schedule changes, and issue resolution.

Provided bilingual customer support and follow-up to ensure a smooth travel planning experience. Skills

Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Sheets, Google Drive, Gmail, Microsoft Teams, Zoom, Slack, Salesforce, Dropbox, Sabre, Data Entry Systems, Inventory Management Systems, Shipping & Receiving Systems, EMR/EHR Systems, CRM Systems, Travel Booking Systems, Reservation Systems, Bilingual English/Spanish. Education

Associate of Science in Nursing — Reading Area Community College In Progress Bachelor of Tourism Management in Business Marketing — Pontificia Universidad Católica Madre y Maestra 2015 – 2019

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