Medical Interpreter & Patient Services

Allison Leal Perez

Wimauma, FL ***** +1-813-***-**** ************@*****.***

Work Experience

Patient Service Representative (PSR)

Riverchase Dermatology Remote

November 2025 to Present

• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit

• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries

• Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors

• Addressed patient concerns and resolved issues promptly and professionally, escalating complex matters to appropriate departments when necessary

Interpreter

thebigword Wimauma, FL

February 2025 to Present

• Provided interpretation services for clients in various settings, including conferences, meetings, and legal proceedings

• Translated spoken or written language into target language with accuracy and cultural sensitivity

• Interpreted complex technical terminology and jargon to facilitate effective communication between parties

• Maintained confidentiality of sensitive information during interpreting assignments

• Managed simultaneous interpretation tasks by listening, comprehending, and delivering messages in real-time

• Assisted clients in overcoming language barriers by providing clear explanations when necessary Medical Assistant

Riverchase Dermatology Sun City Center, FL

2022 to 2024

I would provide basic support and assistance to the physician Schedule patients and confirm health record information( Mod Med) Inform patients regarding results

Sterilize instruments and patient rooms

Translate for non english patients (spanish)

Room patients and input data information

Prepare lidocane medication for procedures

Medical Assistant

Sun city internal medecine Wimauma, FL

2021 to 2022

I would help with patients schedule appointments

Fix the faxes and messages for the MD

collect insurance and health information and input all relevant data into our electronic health records (ECW) I would also answer phones and perform other receptionist duties Would jump in and room patients when necessary, check vitals and administered injections Education

Med certs (ST)

Fl Remote

2023 to 2023

HCC (HSS)

Fl Ruskin, FL

2022 to 2023

Med certs (CDT)

Fl Remote

2021 to 2022

Med certs (CCMA)

Fl Remote

2020 to 2021

High school diploma

Lennard High School Ruskin, FL

2014 to 2017

Upper secondary education

High school diploma or GED

Skills

Spreadsheets Laundry Clerical experience VPN Plastic surgery Teamwork Mobile applications Analysis skills Outbound sales Writing skills Data collection Internal medicine Accounts receivable Proofreading Phone communication Interpersonal skills Customer support Pet grooming Conflict management Multitasking WCAG Blood sampling Spanish Translation assistance services Medical Scheduling Phone call management Laboratory Experience IVR Upselling Senior care ICD-10 Live chat Electronic health records (EHR) management Utilization review Computer operation Personal injury case experience Tutoring Primary care Vital Signs Teaching Productivity software Editing Multi-line phone systems Clinic Medical documentation Phone triage Nursing Sales Hospitality management Memory care Microsoft Excel AI Journalism Employment & labor law Pricing Social media management Toddler care Blackboard ATS Supervising experience Databases Communication skills Experience with children Care plans Telehealth iOS Achieving HIPAA compliance Motivational interviewing Microsoft Outlook Weight loss Customer acquisition Retail sales Adobe Acrobat Building employer relationships Dog handling Early intervention WordPress Working with individuals from underserved communities HIPAA Problem-solving Medical Office Experience Anatomy Knowledge Phone Etiquette Medical Records Microsoft Word ISO 27001 Experience Administering Injections Clinical development Microsoft Access Babysitting Interpretation Load & unload Medical Terminology Oncology Remote Utilities eClinicalWorks Fact checking EMR Systems Mac OS Triage Computer skills Medical assisting Documentation review Filing Sleep medicine Attention to detail Children Financial concepts Leadership Translation Word processing Patient interaction Confidential information handling Bilingual 5G Copywriting Geriatrics Veterinary experience Mobile devices FMLA Guest services Patient monitoring CRM software Working with people with disabilities Transportation planning LGBTQIA+ counseling Search engines Typing Financial services Microsoft Office Customer service Patient observation Patient Care Hotel experience Home health Public relations Crisis intervention counseling Academic advising Ob/Gyn QuickBooks Interviewing Cleaning Software troubleshooting Analytics Revenue cycle management Avimark Restaurant experience Research Events management Cash register Customer relationship management Infant care Administrative experience Animal care School experience Web accessibility Surgery Payroll Technical Proficiency Recruiting Social work Client services Office experience Continuous integration Staff training Job matching for clients Team management Clinical trials Inside sales Organizational skills Pet care Working with high schoolers Appointment scheduling Botox Experience Inpatient Facebook Advertising Management Phlebotomy Home care Technical troubleshooting support Accounting and finance experience Diabetes care Family medicine Product demos Childcare Windows Negotiation Serving Long term care Hospitality Nannying Case management Call center Grammar Experience AP style Google Docs Outpatient Maintaining patient confidentiality HRIS Time management Benefits administration Inventory management Classroom experience Services provided to insurance industry Cash handling SharePoint Underwriting B2B sales Delivery driver experience Microsoft Powerpoint Med spa experience Social media strategy

Languages

Spanish

Multilingual

American Sign Language

Certifications and Licenses

CDT

HSS

CCMA Certification

Certified Medication Aide

Accredited Case Manager

Confidential Clearance

BC/BE

Driver's License

Certified Medical Assistant

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