Technical Project Manager - Software Delivery
Resume:
M A Y A N K M A T H U R
Mob No.: +91-989******* / +91-807******* E-mail : ******.********@*****.*** Career Abstract
Engaged in Software development field for the past 18+ years. Have attained my position as Technical Project Manager through the fire-to-learn attitude, and learned and applied the leading-edge programming tools with my professional ability in my projects, to be an asset to my employer. Do motivate my team for the betterment of the organization and thriving to excel in my profession with career growth. Well versed with Project Management Life Cycle, Processes & Phases. A result oriented professional having experience in Resource Management, Project Planning, execution, delivery and managing. Having proficiency in all aspects of the Project Management involving requirement analysis, planning, project scoping, effort estimation, risk analysis and quality management, as per the specified guidelines and norms.
Leverage technical and business acumen to communicate effectively with client executives and their respective teams.
Proficient in reviewing project progress / performance, establishing milestones as well as ensuring deliverables on time.
Core Competencies
Project Management
Main Role is to ensure transition into Operations happens smoothly without any risks. Monitoring activities, reporting project progress and provide technical support to team. Managing project activities involving working out various requirements with respect to utilities, equipments, manpower & monitoring overall project operations for ensuring timely completion. Responsible for the implementation of changes/modifications/customization, so that these are carried out effectively, safely, and verifiable.
Define and agree Project plans with customers and stakeholders. Project tracking and communication related details. Technology Background
Environments : Windows, UNIX, Linux (Red Hat and Ubuntu). Cloud platforms : AWS, GCP
Development : .Net, Python, C, PHP (with HTML), Basic Java, JavaScript, Meteor JS, Node JS, Perl, MySQL, ReactJS, AngularJS, SQL server, Oracle, MongoDB. Methodologies/Tools : Agile/scrum & Waterfall for project management, CI/CD Deployment and Quality Assurance, SVN, GIT,JIRA, Trello, MSProject, Zoho. AI/ML frameworks : Python, OpenAI API, Botpress, Rasa AI Tools : Figma,Visily, Miro, Jira/Confluence, ChatGPT, GIT, Canva. Qualification
Academic
10+2 in Computer Application from CBSE in July 2000 with Business Software, Problem Solving & Programming in ‘C’, Computer System Organization, English & Mathematics.
10th from CBSE Board in the year 1998.
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Professional
DOEACC ‘B’ Level (MCA) from C-DAC, Noida in 2005
- Ministry of Comm. & IT, Govt. Of India.
BCA (Bachelors in Computer Application) in 2004
- from IGNOU.
DOEACC ‘A’ Level (Advanced Diploma in Computer Application)
- from C-DAC, Noida - Ministry of Comm. & IT, Govt. Of India DOEACC ‘O’ Level (Business Professional Programmer)
- from C-DAC, Noida - Ministry of Comm. & IT, Govt. Of India
[ DOEACC is now National Institute of Electronics & Information Technology (NIELIT) ] Professional Experience
Working as a Technical Project Manager with Magic Edtech, Delhi/NCR, India.
(July 2021 - Till Date)
Worked as a Technical Project Manager (Development Head) with CyFuture India Pvt Ltd, Delhi/NCR, India.
(Oct 2020 - July 2021)
Working as a Technical Project Manager with Contrado Imaging India Pvt Ltd, Ahmadabad, Gujarat, India.
(Jan 2019 – Oct 2020)
Worked as a Project Manager/Development Head with Smartbox Ecommerce Solutions Pvt. Ltd, Delhi/NCR, India.
(June 2015 – Dec 2018)
Worked as a Team Lead with Consilium Software, Delhi/NCR, India.
(Feb 2011 – June 2015)
Worked as a Software Developer with Tetra Information Services Pvt Ltd, New Delhi, India.
(July 2007 – January 2011)
Worked as a Software Engineer with Dimension India Tele Services, Delhi/NCR, India.
(July 2006 – July 2007).
Worked as a Software Developer with Primus Telecommunications India Ltd, New Delhi, India
(May 2005 - July 2006)
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Projects Undertaken
Recent Assignments
Magic Edtech (a division of Magic Software Inc)
Magic has been associated & partnered with educational organizations to help them solve their challenges and achieve their goals by building, supporting, and delivering their digital learning products and platforms. Magic is focused on developing digital learning solutions for K12 & higher education technology & publishing companies, to enhance teacher-led learning in classrooms and improve students' education outcomes. Projects Undertaken (Recent) :
1. To develop a Level 2 for existing mobile application (“App”) which includes rich and interactive lessons. Tech stack: Web hosted (on Windows and Mac), APK App (Android), HTML, ReactJS, API integration, development of templates (MCQ - Single and Multiselect, Matching, Drag and drop, Fill in the blanks) and implementation of provided UI for building individual interactives to be used across all lessons, based on the functional treatments defined in the sample storyboards, special fonts and music. Accessibility: WCAG(Web Content Accessibility Guidelines) 2.0AA compliant 2. Audit & Remediation against EN 301 549 standard for following products: Bridge 2, Universal Test Driver
(UTD) and UCS 1.0. Execution approach is Time and Effort (T&E). Tech Stack: Bridge2 (Typescript), UTD (ReactJs) and UCS (Angular 8) Accessibility: WCAG(Web Content Accessibility Guidelines) 2.1AA compliant. VPAT (Voluntary Product Accessibility Template): to be done for each product. 3. Accessibility Audit and Remediation of the Platform (Responsive Web Application providing personalize & dedicated virtual 1:1 and small group tutoring/classroom sessions by highly trained professionals) to ensure WCAG 2.1 AA compliance. Supported environments - iPad, chromebook (device) +Safari & chrome
(browser) +Voiceover, choromevox, & JAWS (screenreader). VPAT (Voluntary Product Accessibility Template): VPAT 2.4 (WCAG version). Tech Stack: Google Cloud, Python, JS libraries, Firebase (real-time data), Salesforce CRM integration. 4. Need to modify the 3 existing MyView Games for Grade K,1 and 2 (English only) based on the scope listed under Project Details. Each game will be branded with new names, repackaged as a new SCOs for use within program and all source files archived with Alfresco (File sharing). Each game having its own predefined set of Content/data set and UX
There will be 3 grade specific games- 1 per grade level. Each grade specific game will have the following number of islands/lessons: Gr K= 40 lessons, Gr 1= 40 lessons, Gr 2= 32 lessons. There are only 2 sub levels per lesson (MyView had 3). Only the first sublevel of each lesson is unlocked. All the second sub-levels are locked. Gameplay should allow student to play again and again getting a new score each time (but also retain data to pick up where they left off). Data persistence is required to allow Student to pick up game where they left off. Scoring/Reporting - Mastery = 70%. If student gets score lower than 70% then they keep practicing. Accessibility: WCAG 2.0AA compliant.
Tech Stack: Node 10, Angular JS, Jquery, iPad (iOS), Samsung galaxy tab (Android), Samsung chromebook
5. Development and Implementation of Dynamic AI based Chat-bot and Whatsapp Bot Solution for Government Organization. The chatbot will provide citizens with an easy-to-use Webbot interface across government websites and portals, and messaging platforms (including WhatsApp) to access services, FAQs, and information. System also supports seamless integration with User and Agent Management (Web based interface), Live Agent transer (web based), Feedback management system, Sentiment analysis and Reporting and Dashboard analytics.
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Tech Stack:
Dialog flow & NLP framework - Rasa
Platform - Google dialogflow
Generative AI - Open AI, Gemini.
Google STT and TTS
Backend - Python (FastAPI), NodeJs, ChromaDB, Rest APIs Frontend - React.js, Vue.js
NLP Library, Tensor flow (ML framework)
Contrado Imaging Ltd.
Contrado Imaging Ltd is a Product oriented company operating in the personalised bespoke imaging sector for consumer and commercial design markets. Started in 2003 Contrado has focused on the core function of making digital imaging and photo products specifically to order with the customer's own photographs or artwork. Contrado has huge range of personalised gift and product ideas. This ranges from canvas prints, bags, handbags, cushions, canvasses, coasters, blinds to outdoor furniture! With many more in between! We make the entire range in our facility so that means we do not farm out to other distant third parties allowing us to have total control over the quality and timely production of the products we make. We are based in London wit h amazing transport connections UK and worldwide. https://www.bagsoflove.co.uk/
https://www.contrado.co.uk/
Branding across world covering UK, rest of Europe, Japan, India, Australia, New Zealand, Canada and USA. Role & Responsibilities being carried out as a Technical Project Manager – Providing project planning and management for established initiatives within a company ensure that projects are completed to specification, within an established time frame and budget. To work as a subject matter expert within the company regarding technology concerns. Use industry expertise to improve all aspects of project planning and resource management. Acquiring excellent organization, leadership, stakeholder management and communication skills.
Handling team size of 20+ members working across handing existing products along with extending capabilities towards various process automations and introducing new features/functionalities adhering to market trends and competition.
Tech Stack : ASP.Net, Combres (.NET library which enables minification, compression, combination and caching of JavaScript and CSS resources for ASP.NET and ASP.NET MVC web applications), Angular 16, Core-js, JQuery 3.2, Mobile compatibility and optimization, hosted on AWS EC2, Amazon Cloud front, Microsoft IIS server, Mailchimp, Google Analytics (event tracking), API integration (Apple pay and google pay, google font), Payment gateway integrations (Klarna, Mastercard, Visa and Paypal) Visited UK (to company’s headquarter) in August 2019.
Smartbox™
Project Scope:
Smartbox is a fresh & innovative new way to simplify online shopping. We are India's first integrated network of automated parcel delivery terminals. Smartbox automated self-service terminals are most popular due to their 24*7 availability – without having to contact any courier person or agency. We deliver your parcel on our terminal and you pick-up your online shopping at any time and location that is convenient to you.
Smartbox is currently available in Delhi NCR but very soon you will be seeing us all over the country. You will find us at various commercial buildings, residential complexes, metro stations, retail outlets and many more such frequently visited locations.
Role being carried out: Project Manager (Technical) – As a technical manager, primary responsibility is to do the balancing act of managing technical processes and teams along with using technical skills to provide the necessary environment for project success, proficiently handling teams, estimate project budgets, schedule project timelines, arrange for resources and also help in solving technical problems as and when needed. Responsible for project planning, setting targets and deliverables, making decisions and brining in business too. Page 5 of 8
Team size: 20+
Methodology : Agile/Scrum.
Technology Stack :
On Windows: Client-server Architecture, Node JS, Meteor JS, .Net development framework, Third Party .Net DLL integration (for hardware integration – which includes Barcode Scanner, Lock Controller & Point of Sale), REST API’s, JSON, HTML5, CSS3, JavaScript & JQuery withMongoDB as a Backend Database server. Work in progress to migrate same application to Linux and making it Platform independent.
Work in progress on making native mobile app (on both Android and iOS) platforms making Smartbox a Mobile app enabled technology.
GenesysUniAgentTM
Project Scope:
A CTI Connector for integrating Genesys for contact centres agent developed as both, Web-based & standalone Windows Application. It’s a set of contact center front-end integration solutions which combine the benefits of pre-built integration with enterprise applications, class-leading unified agent front-end design and low cost. UniAgent™ empowers contact center agents with ready access to call information, customer data and enterprise resources response information, so customers experience higher first call resolution, and agent productivity improves through reduced call handling times. Contact Centers using this application includes Serco, Vertex, Minacs, and AXA. Other International Clients where this Web based application is successfully running includes GIS (Hong Kong & Malaysia).
Number of Resource(s) Worked : 4
Role Being Carried out : Project/Technical Lead –
Present Responsible for Project scoping, managing relationships & communication across, project planning and process control, execution & technical assistance/guidance on design & development related tasks/issues, managing quality throughout, testing & deployment. More precisely, providing technical assistance, delivering projects under against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline. Methodology Followed: Agile and Waterfall project management methodologies. Development Technology Used :
For Windows: Genesys API’s, .Net Framework, with SQL Server as a backend.
On Linux (as an Open Source): Genesys API’s, Java Servlets, Jsp with MySql server as a backend.
Cisco UniAgent™
Project Scope:
A CTI Connector for integrating Cisco UCCX and UCCE with leading CRM's like Sales force, Microsoft dynamics for contact centres agent. Functionality includes ready access to call information, customer data and enterprise resources response information. Primarily, a Web-Based Windows Application. Successfully deployed application at Bank Islam, Malaysia & Public Utilities Board (PUB), Singapore. Number of Resource(s) Worked : 6
Role Being Carried out : Project/Technical Lead –
Interfacing with Project Management & relevant Product Lines, present Responsible for providing technical assistance, delivering projects under against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline. Methodology Followed: Agile and Waterfall project management methodologies. Development Technology Used :
For Windows: Genesys API’s, .Net Framework, with SQL Server as a backend. Page 6 of 8
UniQM™
Project Scope:
Web Based Application is a Quality Management tool which enables contact center supervisors to manage software-based IP voice recordings (also called logging) for quality assurance, liability recording and performance management functions. It is unique in that it allows search, retrieval and playback of agent voice recordings across multiple sites from a single, unified interface. UniQM™ search capability can be tailored to customer requirements, such as searching by the date and time of call, agent name, calling party number, final disposition of call, etc. Successfully deployed application at Serco, Vertex, Minacs & AXA. Recent International Clients where this Web based application in successfully running includes GIS, Hongkong Number of Resource(s) Worked : 4
Role Being Carried out : Team Lead/Technical Lead – Interfacing with Project Management & relevant Product Lines, present Responsible for providing technical assistance, delivering projects under against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline. Development Technology Used:
For Windows: Genesys API’s, .Net Framework, with SQL Server as a backend.
Supervisor Desktop™
Project Scope:
Windows Stand Alone Application on Genesys Platform used by Contact Centers Supervisors to keep an eye on how Agents deal with customers, day in and day out. This application allows Supervisors to either Monitor Agents communication with Customers as well as Coach (Whisper Coach) an Agent, in case, he sees something not going as it should, so that he can teach/coach an agent. Successfully deployed application at Serco, Vertex, and Minacs & AXA. Other International Clients where this application in successfully running includes GIS, Hongkong Number of Resource(s) Worked: 4
Role Being Carried out: Team Lead/Technical Lead – Interfacing with Project Management & relevant Product Lines, present Responsible for providing technical assistance, delivering projects under against agreed scope, budget, schedule & customer expectations. Doing this whilst supervising, directing & motivating teams of multi-discipline. Development Technology Used:
For Windows: Genesys API’s, .Net Framework, with SQL Server as a backend.
IVR based Applications using Asterisk Open-Source PBX System Library Project Scope:
Implementing general Asterisk features such as call forwarding, call transfer (both attended and unattended), call Conferencing, Voicemail when call not picked up, Re- dialing, Call Recording. Extended functionality/features added purely based on Clients requirement & scope includes:
o For Client Abhipra - Fetch data for each caller and Playback their respective status from existing Database.
o For Client Fun Cinema –
Providing flexibility to listen, save and Re-record message, if required. System allows them to record new releases & other related details for all 3 locations, providing flexibility to listen, save and Re-record message, if required. Clients/outsiders can access the system by entering particular Extension & know details about which film is running at what time and at which location.
o For Client Jaquar –
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Allow customers to check the current status of Complaint already registered as well as to register new Complaint. To check current status, system requires user / Customer to enter Complaint No. & return Status of complaint depending upon information accessed from database.
To register a new complaint, system will ask for Phone No, Address and Name of Customer and then prompt to Record Complaint. It will also play Menu to listen recorded complaint, to re-record complaint, to save complaint or to cancel complaint. Finally, information provided will be saved in Database at a Particular location. Number of Resource(s) Worked: 4-5
Role Being Carried out - Software Engineer/ Software Developer Primary Role was to design & develop complete IVR system based on Customers Scope and requirement. Also responsible for communication across & assisting other technical team members involved in project.
Development Technology Used :
o Open Source PBX System Library, C Programming, MySql Server.
Zope - Plone CMSArchitecture
Project Scope:
Zope–Plone is a CMS (Content Management System) architecture which provides platform for designing Websites, portals and Intranets and enable managing and customizing contents as per requirement. Zope is considered as a
Web Application Server, which Plone uses. Zope functionality comes from Plone Products, which are written in Core Python and Page Templates.
Deployed Application successfully at Lanco Infratech Limited, One World South Asia, Nand And Jeet Khemka Foundation and The Nabha Foundation. (An Indian Public Charitable Trust), Katha (NGO) Number of Resource(s) Worked: 3-4
Role Being Carried out - Software Engineer/ Software Developer Primary Role involved design, customize & develop complete Content /Document Management System for storing documents, Videos, Blogs and provide functionality such as Board discussions and forums, based on Customers Scope and requirement. Also responsible for communication across & assisting other technical team members involved in project.
Development Technology Used :
o Zope-Plone Open Source CMS Architecture/Library, Python, Page Templates, TAL(Template Attribute Language), METAL (Macro Expansion Template Attribute Language)
, HTML for Front-End designing and MySql Server.
o Platform- Fedora 8 & 9, Red Hat Linux7, Debian & Ubuntu
Open-Xchange Collaborative Suite
Project Scope:
OpenXchange is a collaborative Open Source Product which is used for sharing documents, files, Calendar and appointments, E-mails, etc. This Application lets its users to decide, to which Group or users, the resource sharing can be done. OpenXchange also provides an Admin Panel, which, only Administrator is authorized to use.
Deployed Application successfully at PRIA (Participatory Research in Asia) Role Being Carried out - Software Developer
Development Technology Used:
JavaSript, OpenXchange Collaborative Open Source architecture, implemented both with, Cyrus- IMAP and MySql as a Backend, and also with, LDAP and VPOPmail.
Platform - Red Hat Linux7 & Debian
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Billing Server System
Project Scope:
Billing Server System reads daily CDR’s (Call Data Records) from Proxy Server & Process them. CDR’s contain billing Information of a Client like Call Duration, Start & End Time of a call, Pulse rate, amount(depending upon Customers) etc.
Role Being Carried out - SoftwareDeveloper
Designing interfaces, writing MySql Queries &maintaining Database. Development Technology Used :
C Programming, PHP (with HTML) as Front End, MySql Server as Back End
Platform - Red Hat Linux
Other Open Source Assignments
Green Stone Software (Document RepositorySoftware) Role Being Carried out - Software
Developer. Job is to deploy and
maintain software.
Development Technology Used :
Python, MySql Server
Platform - Red Hat Linux
OTRS (Open Ticket Response System), used for Helpdesk Management Role Being Carried out - Software Developer
Task includes configure & deploy System completely on Linux Server, with addition of new Modules/functionality such as Report (for generating various kinds of Reports for Resources), defining new Escalation Levels for Ticket Solution.
Development Technology Used :
Perl, MySql Server
Platform - Red Hat Enterprise Linux
Zimbra
Personal Details
Father’s Name : Mr. U.B. Mathur
Date of Birth : 24th May, 1982
Gender : Male.
Marital Status : Married.
Nationality : Indian
Languages Known : English and Hindi.
Have Passport : Yes
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