Customer Service & EMR Billing Professional

Timesha Tinker

Flint, MI *****

**************@*****.***

+1(470) -2572711

A combination of 24 years of valuable experience in:

• Customer Service Skills

• EMR

• Billing

• Scheduling

• Care Giver

• Retail sales

Work Experience

Self Employed Owner/Operator

Uber/Lyft/Doordash/Postmates-Athens, GA

February 2022 to Present

• Adhered to all traffic laws and regulations while driving, prioritizing passenger safety at all times

• Assisted passengers with boarding and exiting the vehicle, offering support to those with disabilities or special needs

• Provided excellent customer service by answering passenger inquiries, addressing concerns, and resolving issues in a professional manner

• Followed designated routes and schedules, effectively managing time to ensure on-time arrivals at each stop

• Participated in ongoing training programs to stay updated on new policies, procedures, and technologies related to public transportation operations

• Utilized GPS systems and other navigational tools to ensure accurate route adherence and minimize deviations

Server/Cashier

Waffle House-Duluth, GA

January 2024 to August 2024

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

Assistant Mail Carrier

United States Post Office-Lawrenceville, GA

January 2019 to November 2022

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipients name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items

• Assisted in warehouse operations during downtime periods as needed Data Entry Specialist

Remedy Intelligent Staffing-(LHI)-Wisconsin

November 2020 to February 2022

• Accurately entered patient information, medical records, and billing codes into electronic health record

(EHR) system

• Ensured compliance with HIPAA regulations and maintained strict confidentiality of patient data at all times

• Utilized specialized software systems to input and retrieve medical data efficiently

• Managed a large volume of incoming medical documents, including lab results, physician notes, and insurance forms

Pre-Analytical Assistant I

Quest Diagnostics-Tucker, GA

February 2019 to October 2019

• Accessioning specimens into LIS

• Centrifugation and specimen storage

• Pouring-off and processing of clinical and toxicology specimens

• Updated Microsoft Excel worksheets

• Collaborated with healthcare professionals to prioritize urgent samples for immediate testing

• Maintained cleanliness of work area according to infection control guidelines to prevent cross- contamination

• Adhered to strict safety protocols when handling hazardous materials or biohazardous specimens Caregiver

M and S Home Healthcare-Duluth, GA

June 2018 to January 2019

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Maintained a clean and organized living environment for clients by performing light housekeeping duties Customer Service Representative

Kaiser Permanente-Duluth, GA

October 2017 to February 2018

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Built rapport with customers through active listening, empathy, and personalized interactions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Scheduled patient appointments

• Verified Insurance and benefits

Registration Clerk

McLaren-Flint-MI

August 2009 to September 2015

• Interviewed incoming patients prior to admission to gather demographic and insurance information.

• Explained facility policies, prepared and distributed patient identification bands.

• Assigned patients to rooms.

• Collected co-payments, answered phones, and conducted research for prior medical records and account folders.

Education

College in Medical Billing

Detroit Business Institute-Downriver - Southfield, MI August 2004 to September 2005

Skills

• Answer incoming calls from health insurance customers

• Update demographic information in the EPIC computer system

• Schedule appointments

• Provide customers with health insurance information

• Apply changes to customer accounts in the CSG computer system

• Enter specific codes for promotions, products, and equipment

• Transfer customer's accounts to new residences

• Take a high volume of calls on a daily basis

• Patient Registration Representative

• Maintain updated bed ability and facility services information

• Enter demographic information

• Assign patients to rooms

• Perform insurance data entry

• Identify problems with specimen types and missing information

• Research test order information in the QLS computer system

• Assist client with daily activities, such as bathing, eating and exercise

• Accompany patient to doctor appointments

• Remind patient to take medication

• Understand program rules and requirements such as reimbursable meals, portion control, serving sizes, meal patterns and nutrient requirements Willing to relocate: Anywhere

• Caregiving

• Epic

• EMR Systems

• Microsoft Excel

• Microsoft Word

• Medical Office Experience

• Customer Service

• Data entry

• Specimen collection / processing

• Medical Records

• Patient Care

• Insurance Verification

• Medical Billing

• Medical Terminology

• Medical Scheduling

• Hospital Experience

• Clerical Experience

• Cooking

• Customer service

• Retail sales

• Specimen collection / processing

• Clerical experience

• Epic

• EMR systems

• Medical terminology

• Medical records

• Sales

• Hospital experience

• Senior care

• Personal assistant experience

• Typing

• Documentation review

• ICD-10

• Call center

• Care plans

• Ophthalmology

• Spanish

• Intermediate

• Sort

• rack

• centrifuging

• delivery

• storage of specimens

Contact this candidate