Administrative Coordinator
Resume:
Jennifer Hamilton
Port Richey, FL
********.**@*****.***
OPERATIONS MANAGER & TECHNOLOGY PROJECT COORDINATOR
24+ Years of Operational Leadership M.S. in Information Technology (Project Management) Workflow Optimization, Systems Implementation & Team Accountability
Versatile, tech-forward Operations Professional with over 24 years of experience directing workflows, coordinating cross-functional teams, and driving performance in high-volume environments. Recently earned a Master of Science in Information Technology with a concentration in Project Management. Proven record of accomplishment of streamlining operational bottlenecks, implementing procedural changes, and using data to boost efficiency. Adept at bridging the gap between business operations and technology initiatives, with a strong academic foundation in AI framework planning, Agile methodologies, and systems analysis.
SUMMARY OF ACCOMPLISHMENTS
Advanced Technical Qualification: Completed a Master of Science in Information Technology with a Project Management concentration (2024), gaining rigorous training in lifecycle methodologies (Agile/SDLC), system design, and AI implementation framework planning.
Operational Leadership: Built a 24+ year career successfully directing workflows, resource allocation, and service delivery in high-volume, fast-paced business environments.
Process Optimization: Diagnosed operational inefficiencies to design and execute workflow adjustments, successfully maximizing team productivity and reducing operational bottlenecks.
Project & Change Coordination: Led cross-functional team coordination, staff training, and onboarding initiatives to ensure seamless adoption of new corporate procedures and operating standards.
Performance Management: Managed, coached, and held team members accountable to consistent operational standards, using performance metrics to drive business goals.
AREAS OF EXPERTISE
Technical Project Coordination
Operational Workflow Optimization
Cross-Functional Team Leadership
Process Improvement & Efficiency
Resource & Inventory Management
Technology Implementation Planning
Agile & SDLC Methodologies
Performance Metrics & KPI Monitoring
Change Management & Process Adoption
Training & Operational Development
ACADEMIC PROJECT HIGHLIGHTS (MSIT PROGRAM)
AI Implementation Framework (Capstone Project)
Developed a comprehensive, deployment-ready project plan for integrating AI-driven predictive inventory tracking systems into high-volume environments.
Formulated rigorous risk-mitigation strategies, stakeholder communication matrices, and change-management plans to align emerging technologies with overarching business goals.
Business Systems Analysis & Design
Conducted an end-to-end evaluation of legacy operational workflows to find technical bottlenecks.
Authored comprehensive technical documentation, including Use Case diagrams and System Requirement Specifications (SRS), to propose automated, technology-driven business solutions.
Workflow Optimization & Systems Simulation
Utilized Agile methodologies and Software Development Life Cycle (SDLC) principles to simulate complex workflows, modeling a projected 20% increase in operational efficiency.
Managed a simulated project backlog, mapped user stories, and facilitated sprint milestones to ensure on-time delivery of project goals.
PROFESSIONAL EXPERIENCE
ABC Fine Wine & Spirits – Odessa, FL
Shift Manager September 2023 – Present
Operations & Workflow Management: Direct daily operational workflows, inventory tracking, and resource allocation for shift teams in a high-volume retail environment.
System & Process Optimization: Analyze shift data to streamline checkout workflows and improve staffing schedules, reducing customer bottlenecks during peak volume windows.
Change Management & Training: Spearheaded the onboarding and technical training of team members on corporate POS platforms and inventory management systems, ensuring 100% compliance with operational standards.
Problem Solving & Escalation: Act as the primary point of contact for shift-level problem-solving, resolving operational discrepancies and supporting performance metrics.
RaceTrac Petroleum, Inc. – San Antonio, FL
Relief Manager May 2023 – September 2023
Workflow Restructuring: Evaluated store layouts and operational procedures to design and execute workflow adjustments, resulting in increased floor productivity.
Performance Accountability: Implemented structured tracking practices to check team task execution, boosting operational consistency and reducing inventory shrinkage.
System Compliance: Audited daily store performance against corporate operational guidelines and safety regulations, executing corrective training plans where needed.
Aaron’s – Port Richey, FL
Sales Manager February 2022 – May 2023
Team Coordination & Priorities: Aligned daily operational priorities and sales strategies across cross-functional floor teams to meet strict corporate metrics.
Inventory Project Management: Coordinated end-to-end inventory controls, stock forecasting, and merchandising rollouts to ensure seamless product availability.
Performance Coaching: Analyzed daily performance metrics to deliver targeted feedback and product training, consistently elevating team output.
Rebel Gas Station – Port Richey, FL
Assistant Store Manager May 2021 – January 2022
Resource Optimization: Managed employee scheduling, high-volume inventory cycles, and product stock levels using digital management systems.
Issue Resolution: Mitigated immediate operational and customer service bottlenecks, ensuring continuous workflow execution under fast-paced conditions.
Citi Trends & Family Dollar – Tampa, FL
Assistant Store Manager August 2017 – May 2021
Directed high-traffic retail operations, supervised floor staff, and managed inventory control processes to mitigate shrinkage.
Coordinated corporate policy rollouts, tracked store performance metrics, and led technical training for associates on POS and inventory tracking systems.
EDUCATION
Master of Science in Information Technology (Concentration in Project Management) American InterContinental University
Master of Business Administration (Concentration in Management) American InterContinental University
Bachelor of Business Administration (Concentration in Entrepreneurship) American InterContinental University
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