Operations Executive
Resume:
Jose Tezanos
Operations Executive
Overland Park, US
***********@*****.***
linkedin.com/in/jose-tezanos/
Executive Operations Leader with 13+ years of experience leading multi-site operations, logistics, facilities, and workforce management across military, fitness, transportation, and service industries. Proven track record of improving operational performance, increasing recurring revenue, developing high performing teams, and driving customer retention through data driven decision making and continuous process improvement. Recognized for building accountable teams, optimizing complex operations, and delivering results in fast paced, high volume environments. Employment history
District Manager,
Genesis Health Clubs,
Sep 2024 – Present
Kansas City, MO
Depot Manager
(Concurrent
Assignment, FIFA
World Cup 2026),
Transportation
Maintenance Services
(TMS), Apr 2026 – Jul
2026
Kansas City, MO
Operations Manager,
305 Logistics & Cargo
Solutions, Jan 2021 –
Aug 2024
Direct operational performance across multiple business locations throughout the Kansas City market, overseeing staffing, financial performance, customer experience, facilities, compliance, and workforce development.
Lead and mentor multiple General Managers and department leaders while establishing operational priorities, accountability standards, and performance expectations. Analyze operational KPIs, labor utilization, financial performance, and customer satisfaction metrics to identify trends and implement corrective actions. Develop succession plans, recruit leadership talent, and coach management teams to improve operational execution and organizational performance. Partner with executive leadership on budgeting, capital planning, staffing strategies, operational initiatives, and long-term business planning. Standardize operating procedures across multiple facilities, improving consistency, operational efficiency, and member experience.
Resolve complex operational challenges while balancing business objectives, customer satisfaction, and organizational priorities.
Managed depot operations supporting transportation logistics for FIFA World Cup 2026 fleet operations.
Directed staging, scheduling, dispatch coordination, vehicle readiness, fleet logistics, and transportation workflows supporting large-scale event operations. Led quality improvement initiatives and operational process optimization to improve safety, efficiency, and operational consistency.
Managed inbound and outbound transportation activities while maintaining performance standards for safety, quality, operational excellence, and customer service. Established operational expectations for managers and supervisors, monitored KPIs, conducted performance reviews, and implemented improvement plans. Collaborated with Human Resources, Finance, Facilities, Safety, Information Technology, and executive leadership to coordinate operational initiatives and secure required resources.
Coordinated workforce scheduling, vendor management, logistics planning, and fleet support operations.
Implemented best practices across departments and shifts to improve communication, consistency, and operational performance.
Directed daily transportation, warehouse, logistics, inventory, and workforce operations supporting domestic and international freight movement. Managed operational planning, scheduling, inventory control, vendor coordination, and customer service operations.
Improved operational workflows through process optimization initiatives that increased efficiency and reduced service delays.
Employment history
Infantry Squad Leader,
United States Army,
Jan 2019 – Dec 2024
Owner Head Coach
Operations Manager,
Palmetto Bay CrossFit,
Feb 2017 – Aug 2019
General Manager,
Central Athletic Club,
Apr 2013 – Feb 2017
Education
American Military University,
Jan 2024
Master of Business Administration (MBA)
Sports and Facility Management. GPA 3.81
American Military University,
Jan 2024
Graduate Certificate
Athletic Administration
American Military University,
Jan 2022
Bachelor of Science
Sports and Health Science, Magna Cum Laude (GPA: 3.79) Certificates/licenses
Six Sigma Black Belt
Professional Freight Forwarding
Logistics & Distribution Management
Health Club Management
Forklift Operator
CPR / AED / First Aid
Skills
Executive Leadership, Multi-Site Operations, Operations Management, Strategic Planning, Process Improvement, Organizational Development, Cross-Functional Leadership, Workforce Planning, Leadership Development, Budget Administration, Profit & Loss Management, KPI Development, Operational Analytics, Logistics Operations, Transportation Operations, Facilities Management, Vendor Management, Project Management, Safety & Compliance Coordinated cross-functional teams while managing staffing, scheduling, resource allocation, and operational performance.
Supported budgeting, cost-control initiatives, and operational reporting. Led military personnel in mission-critical operations while overseeing workforce readiness, logistics, planning, equipment accountability, and operational execution. Managed training programs, leadership development initiatives, safety compliance, and personnel accountability.
Coordinated complex operations requiring disciplined execution, communication, and strategic decision-making under pressure.
Owned and operated a successful fitness business responsible for all operational, financial, staffing, marketing, and customer service functions. Managed budgeting, payroll, vendor relationships, scheduling, business development, and strategic planning.
Built a loyal client base through operational excellence, customer engagement, and high- quality service delivery.
Directed all operational, financial, and administrative functions of a multi-department health club.
Managed budgeting, staffing, facilities operations, capital improvements, and customer experience initiatives.
Reorganized operational processes to improve efficiency, accountability, and financial performance.
Recruited, hired, trained, and developed department managers and frontline staff. Led strategic planning initiatives focused on operational growth, organizational culture, and long-term business success.
Skills
Customer Experience, Performance Management, Resource Allocation, Supply Chain Management, Inventory Control, Conflict Resolution
Links
Executive Operations
Leader:
linkedin.com
Career Highlight
Languages
Spanish (Native)
Directed multi site operations with responsibility for 79+ full time and part time employees, staffing, budgeting, facility operations, customer experience, and financial performance.
Increased recurring monthly revenue at Genesis Health Clubs Ward Parkway from approximately $178,000 to over $203,000 in two years through operational improvements, member retention, and customer focused leadership. Selected to support FIFA World Cup 2026 transportation operations, overseeing depot logistics, fleet readiness, driver coordination, and operational execution for a large scale transportation program.
Led operational turnaround initiatives by restructuring teams, improving accountability, standardizing processes, and strengthening customer retention across multiple organizations.
Combined U.S. Army infantry leadership with executive management experience to build high performing teams, develop future leaders, and drive operational excellence. Completed an MBA while leading multi site operations full time, demonstrating continuous learning, discipline, and long term commitment to leadership development.
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