Remote Customer Support Specialist

Pamela Thomas Whitlow

E-mail: ***********@*****.***

Phone: 770.873.588

Experienced and exceptional customer support professional via email, chat & phone

Three plus years of remote experience

customer support with high degree of customer-centric approach

Work independently with ability to work collaboratlly in a fast-paced environment

Excellent verbal & written capabilities and problem-solving skills with clear communicates

Work both full & part time passionately supporting others utilizing professional phone etiquettes

Professional Experience

Liveops Remote-United States 2019 - 2025

Remote Independent Contractor

Assist customers with orders, questions and returns

Provide account assistance & phone-based support, clearly & professionally

Trouble shoot & resolve issues, concerns and complaints

Handled customer’s escalations with confidence and professionalism

Effectively engage with diverse population

Prepared accurately documented call notes

Reviewed business content for quality, accuracy & contractual obligations

Independent Teaching Subcontractor 2013 – 2018

Sunshine House/Suzuki Montessori/Primerose

Primary I/Primary II/Pre-K/Kindergarten Ages 3-6

Math and Reading Tutorial 2009 – 2012

Second through seventh grades

Imhotep Center of Education, Atlanta, Ga 1999 – 2008

Kindergarten/First Grade Instructor – Science/Social Studies

Kindergarten – Language Arts; Phonics/Reading/Penmanship

Pre-Kindergarten Lead – Readiness Skills in all subjects 1998 – 1999

Education

Brenau University, B.S. Education

Fullerton College, A.A. Sociology

Computer Skills

Microsoft Office & Saas environment

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