Qualified Human Services Case Management Candidate

MARQUETTA L. GAVIN-TEASLEY

Atlanta, GA 404-***-**** *********@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Compassionate Human Services professional with a Bachelor of Science in Human Services and an Associate of Arts in Social Work, experienced in case management support, client advocacy, care coordination, behavioral intervention, crisis prevention, and community outreach. Demonstrated success building trusting relationships with youth, families, and diverse populations while connecting clients to appropriate resources and documenting progress. Strong communicator with experience collaborating across multidisciplinary teams to improve client outcomes. Passionate about empowering individuals to achieve health, wellness, and life goals.

CORE QUALIFICATIONS

Case Management • Care Coordination • Client Advocacy • Health Coaching • Needs Assessment • Community Resource Navigation • Crisis Intervention • Behavioral Health Support • Motivational Interviewing • Care Planning • Documentation • Electronic Health Records (EHR) • Trauma-Informed Care • HIPAA Awareness • Patient Education • Goal Setting • Conflict Resolution • Communication • Team Collaboration

PROFESSIONAL EXPERIENCE

Tutor EQPD Aug 2024–Present

Provide individualized academic coaching while assessing educational and developmental needs.

Maintain accurate documentation of student progress and adjust intervention strategies.

Build trusting relationships with students and families to promote confidence and success.

Collaborate with educators and caregivers to address barriers and improve outcomes.

Afterschool Counselor YMCA Aug 2022–Sep 2024

Managed a caseload of 20–25 youth by providing mentoring, behavioral support, and crisis intervention.

Conducted ongoing assessments of students' social, emotional, and behavioral needs.

Collaborated with parents, school personnel, and community partners to coordinate support services.

Documented behavioral observations, attendance, incidents, and progress in accordance with program standards.

Connected families with appropriate community resources and supportive services.

Facilitated group activities promoting social-emotional learning, wellness, leadership, and conflict resolution.

Sales Associate Follett Corporation Aug 2014–May 2021

Provided high-quality customer service while maintaining confidential records and resolving customer concerns.

Trained and mentored new employees on organizational procedures and customer service standards.

Maintained accurate documentation using Coursetrack and Soda systems.

COMMUNITY OUTREACH & CHAPLAINCY

Provided crisis support, emotional care, and advocacy for individuals and families.

Connected individuals with community resources and supportive services.

Facilitated wellness discussions and faith-based support groups.

EDUCATION & CERTIFICATIONS

Master of Arts in Theology (In Progress) Grand Canyon University Expected May 2027

Bachelor of Science in Human Services Post University May 2024

Associate of Arts in Social Work Atlanta Metropolitan State College May 2021

Chaplaincy Care Provider Certification September 2025

Google IT Support Professional Certificate Merit America May 2025

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