Senior Scrum Master & Cloud Project Manager

MANOJ KUMAR GOPALAKISHNAN

Technology Project Manager Senior Scrum Master Agile Delivery & People Leader

Chennai, Tamil Nadu, India +91-996******* ️ *************@*****.***

PROFESSIONAL SUMMARY

Results-oriented Technology Project Management and Agile Delivery professional with 15+ years of experience in IT Infrastructure, Cloud, Agile Program Delivery, and Technology Operations across Financial Services, Healthcare, Telecommunications, and Enterprise IT environments.

Proven experience leading cross-functional teams (20–30 members across 2–3 teams) to deliver technology initiatives, improve operational efficiency, and drive Agile transformation. Strong expertise in project planning, stakeholder management, delivery governance, risk mitigation, sprint execution, and operational excellence.

Experienced in partnering with engineering, infrastructure, product, and support teams to ensure seamless project execution, delivery predictability, and business alignment. Recognized for driving continuous improvement, mentoring Agile teams, managing delivery risks, and enabling high-performing collaborative environments.

CORE COMPETENCIES

Project & Delivery Management: End-to-End Project Delivery Program Coordination Agile Project

Management Delivery Governance Stakeholder Management RAID Management Risk & Dependency Management Escalation Management PMO Coordination Change Management

Agile & Scrum Leadership: Scrum Framework Sprint Planning & Execution Agile Coaching Scrum Ceremonies Facilitation Continuous Improvement Agile Transformation Delivery Planning

Technology & Infrastructure: AWS Azure IT Infrastructure Management DevOps Collaboration SDLC Service Delivery Incident & Problem Management

Leadership & Communication: Cross-functional Team Leadership Executive Stakeholder Communication Team Mentoring Vendor Coordination Business & IT Collaboration

PROFESSIONAL EXPERIENCE

Senior Scrum Master / Technology Project Manager

Wolters Kluwer Chennai, India

Sept 2022 – Feb 2026

•Led delivery of cloud and technology initiatives by coordinating cross-functional teams of 20–30 members across engineering, infrastructure, product, and support functions, ensuring alignment to business objectives and delivery timelines.

•Managed end-to-end execution of multiple cloud and technology projects across AWS and Azure environments, including planning, prioritization, risk tracking, dependency management, and stakeholder communication.

•Facilitated Agile delivery across 2–3 cross-functional teams, driving sprint execution, backlog prioritization support, impediment resolution, and continuous improvement.

•Partnered with engineering, product, infrastructure, and business stakeholders to ensure alignment on delivery milestones, priorities, and operational readiness.

•Conducted Scrum ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives to improve collaboration and delivery transparency.

•Monitored project risks, dependencies, blockers, and escalations, proactively engaging stakeholders to maintain delivery commitments.

•Enabled leadership visibility through delivery metrics, sprint tracking, governance reporting, and status communication.

•Mentored junior Scrum Masters and Agile team members, promoting Agile best practices and delivery excellence.

Key Contributions:

•Improved cross-team collaboration and delivery alignment across multiple technology initiatives.

•Strengthened Agile maturity and sprint execution consistency.

•Enhanced stakeholder communication and delivery governance.

Senior Consultant / Agile Delivery Lead

Infosys Chennai, India

Aug 2019 – Sept 2022

•Led Agile delivery initiatives across infrastructure and technology programs, coordinating multiple cross-functional teams to improve execution and delivery outcomes.

•Facilitated Agile transformation initiatives and coached teams on Scrum practices, continuous improvement, and delivery effectiveness.

•Collaborated with business stakeholders, engineering teams, and leadership to prioritize workstreams and improve delivery transparency.

•Facilitated Agile ceremonies and delivery planning activities to enhance collaboration and execution consistency.

•Supported project governance through risk identification, dependency tracking, issue resolution, and progress reporting.

•Guided teams in improving sprint execution, backlog readiness, and delivery planning.

Key Contributions:

•Supported Agile adoption across multiple teams.

•Improved stakeholder alignment and delivery coordination.

•Strengthened team collaboration and Agile execution.

Project Management Engineer

AstraZeneca Chennai, India

Dec 2015 – Aug 2019

•Coordinated project activities across technology and operational teams to ensure timely delivery and operational stability.

•Worked with cross-functional stakeholders to manage priorities, issue resolution, and service continuity.

•Supported project planning, status tracking, risk identification, and governance reporting.

•Collaborated with technical teams to improve process adherence and delivery effectiveness.

Earlier Experience

Administrator – Wipro Jun 2014 – Dec 2015

Managed infrastructure support activities and ensured smooth operational performance across systems and services.

Program Analyst – WNS Global Services May 2012 – Jun 2014

Supported operational and project-related activities while coordinating with internal stakeholders.

Desktop Engineer – Nebula Jul 2011 – May 2012

Provided technical support, troubleshooting, and infrastructure assistance.

KEY ACHIEVEMENTS

•Successfully coordinated multiple Agile and technology initiatives involving cloud, infrastructure, and cross-functional delivery teams.

•Enabled collaboration across 2–3 cross-functional teams (20–30 members) to improve execution and delivery alignment.

•Contributed to Agile adoption and process improvements through mentoring, coaching, and structured execution practices.

•Recognized for stakeholder engagement, issue resolution, and collaborative delivery approach.

CERTIFICATIONS

•Microsoft Azure Certified

•AWS Certified

•Certified Scrum Master (CSM)

•ITIL V4 Certified

•ITIL Managing Professional Certified

TECHNICAL SKILLS

Cloud & Infrastructure: AWS Azure IT Infrastructure Management Infrastructure Operations

Project & Delivery: Agile Scrum Waterfall SDLC Delivery Governance Risk & Dependency

Management PMO Coordination Sprint Planning

Tools: Jira Agile Reporting Tools Dashboard & Status Reporting Incident & Change Coordination

EDUCATION

Bachelor of Technology (Information Technology) Anna University 2011

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