Image Review & Customer Service Specialist

Shandra Thomas

Garland, Texas • 214-***-**** • *************@*****.*** • linkedin.com/in/shandrathomas Image Review Processor

WORK EXPERIENCE

Via Plus by Vinci Highways 08/2023 - 10/2025

Image Review Processor Plano, Texas

• Processed over 400 NTTA (North Texas Tollway Authority) license plates per month.

• Provided administrative assistance to business operations by performing processing tasks as required. Blue Cross Blue Shield of Texas (BCBS) 10/2022 - 07/2023 General Clerk I Richardson, TX

• Assisted the Licensing Department with gathering, complying with, and verifying information and performed data entry.

• Entered data from the Blue Cross Blue Shield’s Production Pro system paper files to computer systems.

• Supported the enhancement of the work environment by modeling behavior to ensure a clean, safe work environment for all.

Town Square (Formerly ATG) 02/2022 - 06/2022

Customer Service Representative II Richardson, TX

• Managed 50+ incoming calls and outgoing calls daily to assist customers with HOA document inquiries, maintaining a 95% satisfaction rate.

• Diffused irate customers by providing a positive call resolution in a timely and proficient manner.

• Assisted with escalating orders that were not completed.

• Assisted customers on how to place orders for required Homeowners Association (HOA)documents

(marketplace.communityarchives.com).

AMN Healthcare 08/2021 - 11/2021

Credentialing Analyst Lewisville, TX

• Assisted clinicians in achieving full health screening compliance promptly.

• Communicated directly with internal and external customers to ensure all requirements are completed accurately and timely. Provided excellent customer service to all internal and external parties.

• Coordinated aspects of health screenings (ex: drug screen test, respirator fit test questionnaire, and physicals).

Regus 06/2019 - 05/2021

Virtual Contact Center Agent-Receptionist Carrollton, TX

• Answered inbound calls, took and relayed messages, and provided information to callers.

• Provided administrative and clerical support.

• Maintained breakrooms and kitchens by keeping both clean and organized. Conduent 02/2019 - 06/2019

Healthcare Data Entry Plano, TX

• Processed over 30 dental claims per hour to meet the daily goal of 100%.

• Verified addresses of insured and dentist information of valued clients of Blue Cross Blue Shield, Dental Network of America, and Dearborn National on the Health Care Service Corporation’s (HCSC) Web DE system.

• Assisted in training new hires.

Quarter Hill 06/2015 - 12/2018

Image Review Processor Frisco, TX

• Processed over 350 NTTA (North Texas Tollway Authority) license plate images per day to meet the daily goal of 100%.

• Worked on and verified license plates for ACTC (Alameda County Transportation Commission).

• Assisted in training new hires.

• Achieved Top Performer Status in 2017.

Capital One 11/2013 - 02/2014

Data Entry/Document Reviewer Plano, TX

• Met daily goals for productivity 100% of the time as Contract Document Reviewer for Capital One.

• Identified original commercial and residential appraisal amounts and compared them to updated documents to determine if there were any differences or changes.

• Retrieved address lists from MS-Outlook and methodically processed appraisals to improve productivity.

EDUCATION

Computer Application Certificate (9.5 CEUs)

Richland College

SKILLS

Core Competencies: Collaboration, Communication, Time Management

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