Administrative Assistant & Accounts Receivable Clerk

ANNMARIE HATCH

Mulberry, FL • 656-***-**** • Hatchannmarie303@ gmail.com

PROFESSIONAL SUMMARY

Detail-oriented Administrative Assistant with 10+ years of experience providing administrative support, managing customer accounts, processing financial documents, maintaining databases, and coordinating daily office operations. Skilled in document review, records management, billing, account reconciliation, database navigation, and customer service. Proficient in Microsoft Excel, Word, Outlook, Adobe Acrobat, and multiple business software applications. Recognized for accuracy, organization, professionalism, and the ability to prioritize multiple responsibilities while working independently.

CORE QUALIFICATIONS

• Administrative Support

• Office Administration

• Customer Service

• Database Management

• Records Management & Filing

• Document Review & Verification

• Billing & Invoice Processing

• Accounts Receivable

• Payment Posting

• Account Reconciliation

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Adobe Acrobat

• Report Preparation

• Data Entry (10-Key)

• Phone & Email Communication

• Problem Solving

• Time Management

• Multitasking

• Attention to Detail

PROFESSIONAL EXPERIENCE

AR Clerk / Receptionist

Jerue Truck Broker July 2022 – Present

• Coordinate daily office activities while supporting administrative and accounting functions.

• Process customer invoices and maintain accurate billing and financial records.

• Review customer documentation for completeness and accuracy before processing.

• Research and resolve billing discrepancies through account analysis.

• Post customer payments and reconcile accounts receivable.

• Generate Excel reports and maintain organized electronic and paper filing systems.

• Answer incoming phone calls and email inquiries while providing professional customer service.

• Work across multiple software systems while consistently meeting productivity and accuracy standards.

IT Customer Support

Conduent July 2021 – April 2022

• Delivered technical support while documenting customer interactions and account updates.

• Updated customer records using internal database systems.

• Explained technical information clearly and professionally.

• Maintained accurate documentation with strong attention to detail. Customer Service Representative

Kforce August 2020 – June 2021

• Resolved customer account issues through research and troubleshooting.

• Utilized ServiceNow and internal knowledge bases.

• Maintained accurate customer records and case documentation.

• Collaborated with team members to improve service quality. Cashier / Customer Service Representative

Dollar Tree April 2017 – March 2020

• Delivered exceptional customer service while processing transactions accurately.

• Assisted with inventory, merchandising, and daily store operations.

• Maintained an organized and customer-ready environment. Receptionist

Home Office January 2017 – April 2017

• Managed phone calls, scheduling, customer communication, and office filing.

• Processed financial transactions and supported daily office operations. Legal Transcriptionist (Self-Employed)

March 2011 – October 2014

• Transcribed legal proceedings with exceptional accuracy.

• Prepared professional legal documents following formatting standards.

• Proofread documents to ensure quality and completeness. Billing Clerk

Gene Hyde Trucking October 2007 – October 2008

• Processed invoices and verified supporting documentation.

• Assisted customers, drivers, and office staff.

• Maintained accurate billing records and company databases. Data Entry Clerk

Cogistics, Inc. October 2002 – October 2007

• Entered invoice data into company databases with speed and accuracy.

• Maintained organized electronic records and supported office operations. EDUCATION

Polk State College – Lakeland, Florida

Coursework Toward Associate Degree (47 Credits Completed) Florida Southern College – Lakeland, Florida

General Education Coursework

Mulberry High School – Mulberry, Florida

High School Diploma GPA: 3.81

TECHNICAL SKILLS

Microsoft Office (Excel, Word, Outlook) • Adobe Acrobat • ServiceNow • Database Management • Data Entry (10-Key) • Computer Literacy • Typing (High Accuracy) • Live Chat Support

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