Patient Services Representative and Appointment Scheduler

SHARON SHEVINS **** KINGFISH DRIVE, APT. B Lutz, FL 33558 727-***-**** ********@********.**.***

Professional Summary

Highly organized and effective patient services representative with a strong history of medical office operations and fulfilling role responsibilities. Skilled at providing patient outreach and communications with a particular ability to diffuse complaints and calm concerns. Experienced in applicable computer software and systems.

Core Qualifications

Effective rapport building

Great communications skills

Strong multi-tasker

MS Office, Modernizing Medicine (MOD MED-EMA) Practice Management software, E-Clinical software, SalesForce

WORK HISTORY:

BAY DERMATOLOGY AND COSMETIC SURGERY 1009 Dale Mabry Highway Lutz, FL -

Dates of Employment: 1/3/2021 - 6/27/2024

MEDICAL APPOINTMENT SCHEDULER

Answers phones and emails, schedules and confirms appointments, and inputs customer data into company system. Triaged biopsy results for incoming calls for various surgical procedures.

Collected and updated demographics and insurance information.

Verified of health plan eligibility and back up for prior authorizations and referrals.

Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

Greet patients in person or over the telephone and provide them with specific information regarding the facility's services.

Record patient information and determine their need for consulting a physician or a specialist.

Provide patients with information about onboard medical service providers and their credentials.

Schedule appointments with doctors by determining empty slots on calendars.

Inform patients about set appointments and provide them with information on the documents that they need to bring along.

Follow-up with patients by providing them with reminders for appointments and cancel or rescheduling any appointments.

Update patient information in the database to ensure that patients' files are complete at all times.

Scheduling with patients regarding Excisions, ED&C and MOHS surgeries, as well as all cosmetic procedures.

UNITED HEALTHCARE 601 Booker Creek Pkwy, Oldsmar, FL

Dates of Employment: 9/5/2013-11/27/2020

PATIENT SERVICES REPRESENTATIVE

Communicating with patients and their families about the details of their bills and insurance restrictions, Trying to upsell Medicare Advantage programs.

Maintaining exceptional professional customer service during patient interactions.

Obtaining copay amounts and explaining medical terminology to patients at the end of their treatments.

Advising patients on nearby care based on referrals from the physician.

EDUCATION: Post – graduate studies in Healthcare Administration. University of Buffalo, B.A. LIBERAL ARTS

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