Medical Billing & Coding Specialist

704-***-**** • Unionville, North Carolina ***** • **********.***@*****.***

Detail-oriented medical billing and coding professional skilled in claims processing, policy implementation, and revenue optimization. Proficient in project management and ensuring accurate, compliant billing. Medical Coding & Billing: CPT, ICD-10, HCPCS, Claims Processing, EHR, Billing Systems, Insurance Verification

Compliance & Administration: Documentation, Policy Implementation, Accounts Receivable, Audits, HIPAA Professional Skills: Attention to Detail, Time Management, Problem Solving, Communication, Project Management

EDUCATION

Dec 2024 - Feb 2026

Livonia, MI

NHA-CBCS Certified

AAPC-CPC-A Certified

Jan 1994

NC

EXPERIENCE

Sep 2023 - Feb 2024

• Fielded 100-150 emergency calls daily from Lancaster County citizens, addressing medical & police-related crises efficiently to ensure timely support & response

• Elevated community engagement & customer satisfaction by efficiently responding to non-emergency & administrative calls for services across Lancaster County, including Indian Land & Buford, leading to increased service requests

• Achieved multiple certifications from Emergency Medical Services, National Emergency Number Association, Federal Emergency Management Agency, & other emergency support agencies to enhance expertise in emergency response protocols & communications

• Coordinated with supervisors, colleagues, & emergency service personnel to effectively address caller needs, ensuring timely & efficient response to critical situations Jun 2022 - Sep 2023

Lancaster, SC

• Assisted customers by identifying and resolving their needs efficiently

• Participated in pack-down and inventory teams to support operations

• Achieved consistently high performance scores in task management system

• Volunteered at multiple events to repair and improve school landscapes Jun 2015 - Apr 2020

Charlotte, NC

• Developed and implemented operational systems, including employee handbooks, job descriptions, and workflow plans.

• Managed three managers and 80+ drivers, generating over $2.5M in revenue.

• Streamlined billing operations using specialized software to verify over 4,500 claims weekly while resolving discrepancies & enhancing policies to optimize revenue generation

• Drafted proposals and contracts, represented the company in meetings, and maintained organized records and documentation.

TONI BAUMAN

SUMMARY

SKILLS

Medical Coding and Billing Professional

MedCerts

Certificate of Paralegal Studies

Queens University of Charlotte

911 TELECOMMUNICATIONS /CALL TAKER

LANCASTER COUNTY

STORE ASSOCIATE

HOME DEPOT

GENERAL MANAGER

ROYAL TRANSPORTATION

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