Customer Service & Quality Control Specialist

Erin Pridgen

+1-803-***-**** ****************@*****.***

Professional Summary

Dynamic customer service professional with 6+ years of experience in face-to-face and phone communication, appointment scheduling, and conflict resolution. Expertise in quality control, teamwork, and organizational skills supports efficient interactions and trust-building with clients. Adept at problem-solving under pressure and maintaining a professional presence in fast-paced environments.

Work Experience

Quality Control Technician

Carolina Poly, Inc. Chester, SC

October 2024 to Present

• Conducted detailed quality inspections ensuring products met customer standards, enhancing client satisfaction

• Utilized Microsoft Office and Excel for accurate data entry and reporting

• Operated various software programs to support quality assurance processes Home Health Aide

Key Choice Home Care Lexington, SC

February 2024 to October 2024

• Provided compassionate, face-to-face support to patients of all ages, enhancing their daily living experience

• Assisted with appointment scheduling and transportation, ensuring timely medical visits

• Delivered personalized care including feeding, cooking, and hygiene assistance with professionalism Shift Leader

Tropical Smoothie Cafe West Columbia, SC

February 2022 to June 2023

• Led team operations during shifts, ensuring smooth workflow and excellent customer service

• Managed cash handling and register operations with accuracy and accountability

• Resolved customer and staff issues promptly, maintaining a positive environment

• Supervised and motivated crew members to meet performance goals Education

High school diploma

Brookland-Cayce High School Cayce, SC

August 2016 to June 2020

Upper secondary education

Skills

Client interaction via phone calls Cash register Appointment scheduling Interpersonal skills Communication skills Computer operation Customer service Organizational skills Teamwork Certifications and Licenses

Certified Quality Technician

Driver's License

Food Handler Certification

ServSafe

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