Quality Control & Administrative Assistant

Vallejo CA *****

Phone: 707-***-****

Email: ***************@*****.***

Stephanie Alencastro

Objective:

Energetic, reliable and dedicated professional seeking a career that will allow elevation and growth within the position. Interested in contributing to the organizations mission.

Education:

2013 – V.H.S.: High School Diploma-General Education

Professional Skills:

Fluent in Spanish

People Skills

Leadership Experience

Customer Service

Multitasking

Self-Motivated

Dedicated to customer/client needs

Work Experience:

January 2024-Present French Fitness Benicia, CA

Quality Control Specialist / Administrative Assistant

Perform daily in-person quality inspections during the palletizing process to ensure that exercise machines are packaged correctly and prepared for shipment with zero defects.

Order and track replacement parts for incomplete or defective machines, ensuring quick turnaround and minimizing production delays.

Monitor all quality control procedures to ensure compliance with ISO 9001 standards for quality management systems.

Analyze trends in missing parts from suppliers and create a standardized checklist to enhance quality assurance consistency.

Eliminate redundant full-machine inspections by identifying reliable suppliers and streamlining the QC process.

Document all corrections made during the inspection process, identifying recurring issues and implementing process improvements to prevent future errors.

Measure and document machine noise levels to ensure they meet operational standards and function like new prior to shipment.

Audit packaging methods to ensure all machine parts are secured and protected to prevent shipping damage.

Supervise and lead a team of 10–12 Spanish-speaking warehouse employees, providing guidance and training on quality control expectations and best practices.

Oversee the French Fitness brand's entire QC process and implement new systems to improve workflow and product consistency.

Serve as the first point of contact for service-related inquiries, supporting both customers and technicians to resolve issues efficiently.

Assist with inventory tracking, part verification, and regular stock audits to ensure product availability and accuracy.

August 2021-January 2024 UPS Richmond, CA

Preload Supervisor

Directly supervising a group of Package Handlers

Develop, and hold workgroups responsible for safety, production and attendance

Impact the organization by contributing to the continued growth and profitability of UPS by maintaining the highest standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety.

Management of department resources to ensure maximum output, accuracy, and efficiency at all times

Meet or exceed all established standards for accuracy and productivity.

Direct daily trans load activities to support account objectives for level of service, cost management, customer expectations, and volume requirements.

Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to

Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels

Implement employee personal development plans as required to ensure the continuing professional growth of department personnel

Ensure that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development

Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes

Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner

Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements

January 2016-2020 Starbucks Vallejo, CA

Barista/Supervisor

Making Quality Beverages

Preparing Orders

Inventory

Protected Customers by regularly cleaning

Stocking

Cash Register

Placed Money orders for Location

Meal Breaker People

Provide the Starbucks experience to all guess

Create customer connections to ensure long-term sales

Collaborated with Store Manager and District Manager to discuss new opportunities

Implement inventory health checks

Addressed and resolved customer concerns by Implementing the LATTE method to maintain brand loyalty

Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality

Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns

Contact this candidate