Remote Pharmacy Technician & Patient Support

Tami Bailey

**************@*****.*** 760-***-****

Pharmacy Technician Prescription Processing Patient Support

Professional Summary

Experienced Pharmacy Technician with over 25 years of hands-on experience supporting retail and compounding pharmacy operations. Proven expertise in prescription processing, insurance verification, patient communication, and coordination with healthcare providers. Known for accuracy, efficiency, and providing compassionate customer service in high-volume pharmacy environments. Strong understanding of pharmacy workflows, confidentiality standards, and patient care support.

Core Skills

Prescription Data Entry • Medication Preparation & Dispensing • Insurance Verification & Billing • Patient Communication & Counseling Support • Physician Office Coordination • Refill Management • Point-of-Sale Transactions • HIPAA Compliance • Phone & Front Counter Support • Accuracy & Attention to Detail • Time Management • Team Collaboration

Professional Experience

Pharmacy Technician

DAP Health

2018 – 2024

Answered high-volume incoming calls from patients, providers, and insurance companies.

Entered prescription information accurately into pharmacy systems for processing and fulfillment.

Prepared, labeled, and filled prescriptions under pharmacist supervision.

Verified insurance coverage, processed claims, and resolved billing or coverage issues.

Communicated with physicians’ offices to clarify prescriptions, request refills, and resolve discrepancies.

Contacted patients to notify them when medications were ready for pickup.

Processed point-of-sale transactions and handled medication payments.

Maintained organized workstations and complied with pharmacy safety and confidentiality standards.

Pharmacy Technician

Town Center Compounding Pharmacy

1998 – 2018

Supported daily operations in a compounding pharmacy environment for over 20 years.

Answered phones and assisted patients with prescription inquiries and refill requests.

Typed, filled, and prepared prescriptions with strict attention to accuracy and dosage requirements.

Verified patient insurance information and resolved claim issues.

Coordinated directly with physicians’ offices regarding compounded medications and prescription clarifications.

Notified patients regarding medication readiness and pickup instructions.

Collected payments and processed pharmacy transactions at the register.

Assisted pharmacists with workflow organization and inventory support.

Maintained compliance with pharmacy regulations, safety standards, and patient confidentiality requirements.

Education

High School Diploma

Indio High School – 1987

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