Customer Service & Sales Representative

PROFESSIONAL SUMMARY

Resourceful and goal-oriented professional with strong communication and interpersonal skills. Proven ability to work collaboratively within a team to meet business targets and complete tasks efficiently. Possesses a natural talent for connecting with customers and offering knowledgeable support on products and services. PROFESSIONAL EXPERIENCE

SALES REPRESENTATIVE / NATIONAL PENN – Montego Bay, St. James 2022 – 2025

Answer incoming customer calls regarding products, services, or account issues

Make outbound calls for follow-ups, surveys, or service updates

Address complaints, inquiries, and service problems

Troubleshoot issues and provide appropriate solutions or escalate when necessary

Explain company products and services clearly and accurately

Help customers understand billing, promotions, or policies CUSTOMER SERVICE REP / ADVANCED CALL CENTER TECHNOLOGIES 2021 – 2022

Contact potential or existing customers to promote products and services

Use prepared scripts or sales pitches tailored to customer needs

Handle incoming calls from customers interested in making purchases

Answer product-related questions and guide them through the buying process

Achieve daily, weekly, or monthly quotas set by the company

Maximize sales opportunities during each customer interaction

Maintain detailed knowledge of products, services, pricing, and promotions

Explain features and benefits clearly to customers Skills

Multitasking

Attention to detail

Communication Skills

Technical Proficiency

Organizational Skills

Customer Service Skills

Problem-Solving Abilities

Knowledge of Microsoft Office

Kadia Jackson

Mount Salem, #2 Montego Bay PO. St. James

Tel: 876-***-****

Email: *************@*****.***

KJ

Education & Certifications

Best Attendance

National Penn

Advanced Call Center Technologies (Quarter One)

High School Diploma

Holland High School 2015 – 2020

CSEC Passes

Holland High School 2020

- English Language Grade II

- Mathematics Grade III

- Information Technology Grade II

- Electronic Department Preparation & Management Grade I

- Principles Of Business Grade II

- Principles of Accounts Grade III

- Social Studies Grade III

- Integrated Science Grade II

- Agricultural Science Grade I

Professional References

Advanced Call Centre Technologies LLC, (ACT)

Tel: 876-***-****

National Pen

Tel: 876-***-****

Shavea Allen – Front Office Supervisor

Hyatt Ziva & Zilara

(876) 586 – 7671

Contact this candidate