IT Business Management & System Administration

GARRETT GILLIAM

San Gabriel, USA 626-***-****, **************@*****.***

Qualifications Summary

IT Business Management professional with over 15 years of expertise in Information Technology, Project

Management, and System Administration. Proven ability to launch IT infrastructures, develop data retention plans, create and implement SOPs, configure and maintain Active Directory, and manage VMware environments. Skilled in developing and maintaining images for application server deployments, ensuring seamless IT operations and compliance with industry standards.

Technical Skills

•Operating Systems: Microsoft Windows, VMware Workstation Pro, VMware Horizon View

•Tools & Platforms: Microsoft Office 365, Microsoft Deployment Toolkit, SCCM Management Console, JAMF,

Splunk, CMDB, ServiceNow, GLPI, Prima, Remedy, Maximo, IEX, Zenworks Imaging, Novell, Putty, RSA Security Console, Citrix, Web Rich Client, Lansweeper, Zendesk

•Networking: Cisco Routers, Switches, Firewalls, VPNs, VLAN setups, DHCP, DNS

•Virtualization: VMware, VMware Horizon View, VMware vSphere

•Database Management: MS SQL, Active Directory, Dark’s Imaging, Systools

•Ticketing Systems: ServiceNow, Zendesk, GLPI, Maximo, Spiceworks

•Security: Endpoint Encryption, Safe Boot Console, RSA Security Console, FortiClient VPN, Cisco AnyConnect

•Hardware/Software:Zebra QL420 Plus printers, Silex Modems, Teklogix Radio Scanners, Wyse devices, Mesa devices, Workbrain Timeclocks

Professional Experience

Client: Tech Services Moving LLC

IT Consultant April 2023-Present

(Personal Business: The Computer Guy LLC)

•Give advice for Information Technology and Computer Services upgrades • Responsible for quotes for new possible software, applications or devices.

•Manage IT assets of devices being moved.

•Give advise on moving Networking devices like Access Points, Switches. Cabinets, and running new ethernet cables from old building to new when needed.

•Provided on-site and remote technical support, ensuring minimal downtime and efficient issue resolution when moving IT assets from one location to another.

Client: Randstad / Discover

IT Manager Jun-2022 – April-2023 (Project Completed Eligible for Rehire)

•Directed a team of 12 technicians, ensuring high performance and adherence to project timelines.

•Conducted staff meetings, training, and development sessions to enhance team productivity.

•Acted as the primary liaison between Discover staff and contractors, ensuring smooth communication and project execution.

•Managed IT infrastructure requirements for Discover locations in Illinois, including server migrations,

switch upgrades, and IT asset management.

•Advised executive teams on efficient ticketing systems and created standard operating procedures (SOPs) for contractors.

•Ensured compliance with internal and external IT audits, mitigating Corrective Action Requests (C.A.R.) for Illinois-based contracting teams.

•Administered the PC loaner program and managed PC refresh cycles for office and remote users.

•Provided 24/7 on-site and remote technical support, resolving technical escalations promptly.

Client: Randstad / Flextronics

Systems Administrator / Sr IT Analyst Jan-2021 – Jun-2022 (Project Completed Eligible for Rehire)

•Transitioned Flextronics IT infrastructure to Aptar, managing server migrations, switch upgrades, and IT asset transfers via Iron Mountain.

•Developed and deployed PC images for Aptar during cutover phases.

•Ensured compliance with Corrective Action (C.A.R.) standards following internal and external audits.

•Managed IT infrastructure for Libertyville, IL locations, including disaster recovery planning with Iron Mountain.

•Supported Windows Active Directory, network switches, and VOIP systems, including Zoom phones and Cisco devices.

•Advised executive teams on ticketing system optimization and created standardized procedures for IT operations.

•Provided 24/7 on-site and remote technical support, ensuring minimal downtime and efficient issue resolution.

Client: Randstad / Culligan International

Desktop Engineer Dec 2019 – Sep 2020 (Project Completed Eligible for Rehire)

•Updated and created PC images for new machine deployments, ensuring seamless integration into the existing IT environment.

•Supported Windows Active Directory, network switches, and VOIP systems, including Avaya and Fortivoice phones.

•Migrated the ticketing system from Spiceworks to Zendesk, improving efficiency and user experience.

•Managed IT asset inventory using Lansweeper and provided detailed statistics for executive reporting.

•Provided 24/7 technical support, including hardware/software installation, upgrades, and disposal.

•Maintained virus protection, OS updates, and disaster recovery plans, ensuring system reliability.

Client: Randstad / Fareva

Systems Administrator / SR IT Analyst Sep 2015 – Dec 2019 (Project Completed Eligible for Rehire)

•Managed virtual machines, including Wyse devices, MESA devices, and VMware View Clients.

•Migrated ticketing systems from Maximo to ServiceNow and GLPI, streamlining IT support processes.

•Supported Windows Active Directory, MS SQL databases, intranet servers, and network switches.

•Configured and maintained Zebra QL420 Plus printers, Silex Modems, and Teklogix Radio Scanners.

•Performed Sarbanes-Oxley audits and ensured compliance with IT infrastructure standards.

•Provided 24/7 on-site and remote technical support, resolving issues promptly and efficiently.

Client: Advanced Technology Services / Panasonic

PC LAN Technician II / Field Technician Jun 2014 - Sep 2015 (Project Completed Eligible for Rehire)

•Installed, upgraded, and disposed of computer hardware and software products, ensuring compliance with corporate guidelines.

•Managed PC loaner programs and refresh cycles for office users.

•Maintained virus protection, OS updates, and disaster recovery plans.

•Performed administrative duties, including inventory management and database updates using Active Directory and Excel.

Client: Robert Half Staffing/ Fuji

Asset Management Admin/ Field Service Representative Mar 2014 - Jun 2014 (Project Completed Eligible for Rehire)

•Managed IT asset inventory, including hardware/software installation, upgrades, and disposal.

•Maintained virus protection, OS updates, and disaster recovery plans.

•Provided forecasting assistance to customers and vendors, ensuring accurate inventory management.

Client: Robert Half Staffing / BMW

Deployment Project Manager Apr 2012 – Mar 2014 (Project Completed Eligible for Rehire)

•Led the rollout of new software packages, including the transition from Windows XP to Windows 7.

•Installed and configured desktops, laptops, and peripheral devices for BMW.

•Managed IT asset inventory and provided maintenance support for end users.

•Responded to escalated issues via the Remedy ticketing system, ensuring timely resolution.

Client: The Computer Guy, LLC, (Personal Business)

Computer Technician Mar 2004 – Apr 2012

•Provided consulting services for computer issues, including virus removal, software installation, and networking setup.

•Installed and configured networking devices, including routers, cameras, and wireless printers.

•Terminated Ethernet cables and ran Cat5 networking cables for residential and commercial clients.

•Installed DIRECTV systems and set up wireless networks for customers.

Client: Insight Global / TD Bank

PC LAN Tech II May 2011 – Dec 2011 (Project Completed Eligible for Rehire)

•Provided maintenance and support for end users, ensuring hardware and software platforms were operational.

•Managed IT asset inventory and responded to escalated issues via the ticketing system.

•Supported 52 branches in the Greenville area, ensuring smooth IT operations.

Client: Robert Half Staffing / Piedmont Technical College

Adjunct Professor Dec 2011- Jan-2012 (Project Completed Eligible for Rehire)

•Instructed students on Microsoft Project 2010, including project planning, task management, and resource allocation.

•Taught students how to collaborate and share data using productivity applications.

Client: XO Communications, INC.

Project Coordinator Oct 2007 – Feb 2009 (Project Completed Eligible for Rehire)

•Tracked and managed local exchange carrier assignments within system records.

•Coordinated with engineering teams to configure network topology and install customer equipment.

•Escalated issues to ensure timely delivery of ordered facilities.

Education

•Bachelor of Science in Information System Management / Information Technology Management**

Colorado Technical University, Greenwood Village, CO (2004 – 2006)

•Associate of Applied Science in Computer Science and Networking Administration** Parks College, Aurora, CO (2000 – 2002)

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