Customer Service & Administrative Support Specialist

Remone Forbes

Bridgeport, CT • 646-***-**** • *************@*****.***

Professional Summary

Dedicated Customer Service Professional with over 15 years of experience delivering exceptional customer support, handling high-volume interactions, and resolving complex customer concerns with professionalism and empathy. Skilled in communication, problem-solving, active listening, and team collaboration. Experienced using Microsoft Office, email systems, internet navigation, and Windows-based applications. Proven ability to maintain customer satisfaction while supporting company goals and brand excellence. Core Qualifications

• High-volume inbound customer service support

• Call handling and issue resolution

• Microsoft Office & Windows applications

• Data entry and documentation

• Active listening and conflict resolution

• Strong written and verbal communication

• Customer satisfaction and retention

• Team collaboration and professionalism

• Healthcare and benefits familiarity

• Problem-solving and analytical thinking

• Positive attitude and adaptability

• Ability to learn new systems and processes quickly Professional Experience

Administrative Assistant – Panda Express Cross County (03/2023 – 12/2023)

• Managed customer concerns and supported daily operations in a fast-paced environment.

• Supervised a team of 20 employees and ensured excellent customer service standards.

• Handled stock management, documentation, and cash safe responsibilities.

• Communicated effectively with staff and customers to quickly resolve issues. Administrative Assistant – Sunwing Airline Jamaica W.I. (03/2013 – 07/2019)

• Provided administrative and customer support to clients and staff.

• Handled high-volume communications and resolved customer inquiries professionally.

• Maintained accurate documentation and coordinated operational activities.

• Demonstrated strong organizational and interpersonal communication skills. Dispatcher – Sandals & Beaches Resorts (5+ Years)

• Supervised VIP transportation coordination across multiple resort locations.

• Ensured transportation readiness before guest flight arrivals.

• Communicated with drivers, management, and resort teams to maintain smooth operations.

• Demonstrated strong multitasking and problem-solving abilities under pressure. Certifications

• ServSafe Certified

• OSHA Certified

• CPR Certified

• F-01 Fireguard Certified

• TSA Certified

• Metal Detector Certified

• Peer Counselor Certified

• PCA Certified

• Positive Psychiatry and Mental Health Certified

• Ordained Minister

Education

Associate Degree in Theology

Assembly of God Bible College

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