Remote E-Commerce Management & Customer Service

Nicki House

Fremont, NE ***** +1-402-***-**** *********@*****.***

Work Experience

E-Commerce Manager

Kroger Fremont, NE

May 2020 to Present

Dynamic and flexible efficiency to work in crowded or chaotic environments under pressure. Aims for warm customer interactions and pro-active conflict resolution skills. Professional handling when customers are in need of difference assistance/attention. Excelled in accuracy and speed of Kroger standards and excellent product knowledge. Current manager of the department, was also a lead prior to Kroger cutbacks on department lead titles and wages.

• Shop, Shelf, Organize multiple orders for multiple customers by proper time and temperature of the products.

• Consistently exceeded Corporate expectations and stands for quickness and order accuracy.

• Quick to learn new programs and technologies based on corporate changes.

• Collaborated with teammates to ensure professional and warm customer relations and experiences are maintained for all.

• Hands on with teammates to ensure consistent standards are met by all as a team, by all.

• Open to critiques and comments by teammates for a better, smoother, and stronger performance daily. Retail Clerk

Cigarette and Snack Outlet Fremont, NE

January 2016 to July 2023

Sales of multiple products per customer requests. Friendly and courteous customer interactions. Retained product knowledge of the ever changing tobacco/vape industry. Maintained friendly rapport with regulars and new customers alike to ensure a pleasant and positive experience.

• Maintained standards of opening/closing procedure.

• Cash Handling/Deposits/Change Orders

• Assisted in product ordering and accepting deliveries.

• Inventory of products(EOM) and delivery days.

• Took personal initiative to learn about new products and technologies within the realm of tobacco industry. Education

Nursing (CNA/CMA)

MCC Fremont, NE

January 2009 to November 2010

Skills

Sales data analysis Computer operation Team management Online retail experience Organizational skills Computer literacy Sales growth strategy Market development strategies Communication skills E-commerce Customer service Supervising experience Leadership Certifications and Licenses

Driver's License

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