Customer Support & Scheduling Specialist

ANGELA EARL

CUSTOMER SUPPORT SPECIALIST

770-***-**** ***********@*****.*** Gainesville, GA, 30507 LinkedIn Profile

PROFESSIONAL SUMMARY

Customer-focused Remote Support Specialist with 10+ years of experience managing high-volume requests, resolving complex issues, and delivering exceptional service in virtual environments. Skilled in email and phone communication, CRM systems, scheduling coordination, and cross-functional collaboration. Recognized for empathy, professionalism, and a calm, solution-driven approach that improves customer satisfaction and operational efficiency.

CORE SKILLS

Customer Support & Issue Resolution Email, Phone & Virtual Communication De-escalation & Conflict Management High-Volume Request Handling CRM & HRIS (Workday, PeopleSoft) Microsoft Outlook & Google Calendar (Advanced) Zoom (Pro), Microsoft Teams Process Improvement Cross-Time Zone Coordination Documentation & Workflow Optimization

PROFESSIONAL EXPERIENCE

Scheduling Coordinator, Executive Recruiting

The Nature Conservancy – Arlington, VA 11/2022 – 01/2026

Served as primary remote point of contact for candidates, recruiters, and senior leaders.

Managed high-volume scheduling requests with accuracy and professionalism.

Coordinated complex virtual meetings across multiple global time zones.

Resolved conflicts involving availability, technology, and travel logistics.

Implemented a centralized request system that improved response times and reduced errors.

Delivered white-glove executive-level support and standardized communication templates.

Talent Acquisition Coordinator

Equifax – Atlanta, GA 09/2013 – 11/2022

Provided daily customer support via phone, email, and virtual platforms.

Managed 15–30 requests per day while meeting tight deadlines.

Coordinated interviews, onboarding tasks, background checks, and I-9 verification.

Resolved last-minute scheduling changes with efficiency and professionalism.

Created documentation to streamline workflows and improve service consistency

EDUCATION

Bachelor of Arts in Sociology

Dalhousie University – Nova Scotia, Canada

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