Salesforce Administrator

VIDYA RAMACHANDRAN

Senior Salesforce Administrator

Sales Cloud Service Cloud Experience Cloud Release Management

Mundelein, IL

224-***-**** *****.*************@*****.***

linkedin.com/in/vram

PROFESSIONAL SUMMARY

Senior Salesforce Administrator with 5+ years of experience delivering Salesforce solutions across enterprise and nonprofit organizations. Salesforce Certified Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Administrator, and expertise in Sales Cloud, Service Cloud, Experience Cloud, security architecture, Flow automation, release management, and data governance. Proven success supporting 350+ users, managing production deployments through Gearset and CI/CD processes, and partnering with business stakeholders to deliver scalable Salesforce solutions that improve efficiency, user adoption, and data quality.

SALESFORCE CERTIFICATIONS

Salesforce Certified Administrator (201).

Salesforce Certified Advanced Administrator.

Salesforce Certified Platform App Builder (DEV1).

Salesforce Certified Service Cloud Consultant.

Salesforce Certified Sales Cloud Consultant.

62+ Salesforce Trailhead Badges

KEY ACHIEVEMENTS

Supported Salesforce environments serving 350+ users.

Managed monthly production deployments using Gearset and CI/CD practices.

Implemented Flow-based automation solutions that improved operational efficiency.

Led profile-to-permission set migration initiatives aligned with Salesforce best practices.

Earned six Salesforce certifications across Administration, Consulting, and Platform domains.

CORE COMPETENCIES

Salesforce Platform

Automation & Security

Tools & Release Management

Salesforce Administration

Flow Automation

Gearset

Sales Cloud

Validation Rules

GitHub

Service Cloud

Security & Sharing

CI/CD

Experience Cloud

Permission Sets

Change Sets

Marketing Cloud

Role Hierarchy

Release Management

NPSP

Field-Level Security

Data Loader

Reports & Dashboards

Business Process Optimization

Workbench

Analytics

Data Governance

Salesforce Inspector

Business & Collaboration

Agile Methodology

Requirements Gathering

Business Analysis

JIRA

Stakeholder Management

User Training

End-User Support

Cross-Functional Collaboration

Documentation

PROFESSIONAL EXPERIENCE:

I-CAR – Hoffman Estates, IL

Senior Salesforce Administrator Jan 2021 – Present

Administer and support Salesforce environments serving 350+ users across multiple business units, ensuring platform stability, security, user adoption, and alignment with business objectives.

Partner with business stakeholders, Product Owners, Architects, Developers, and QA teams to gather requirements, prioritize enhancements, and deliver scalable Salesforce solutions in an Agile environment.

Design and implement Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud, leveraging custom objects, custom fields, Flows, validation rules, permission sets, and security best practices.

Lead monthly production releases using Gearset, supporting deployment planning, release management, version control, pull requests, and CI/CD processes across sandbox and production environments.

Improve operational efficiency through Flow-based automation, business process optimization, and ongoing platform enhancements that reduce manual effort and increase productivity.

Develop and maintain executive dashboards and reports that provide actionable insights and support data-driven decision-making across the organization.

Manage data governance initiatives, including data imports, updates, deduplication, and ongoing data quality improvements using Data Loader, Salesforce Inspector, and Workbench.

Support and administer managed packages including B2B Commerce, Skedulo, Docebo, and Thought Industries, ensuring seamless integration with business processes.

Drive Salesforce security modernization efforts by transitioning access management from profiles to permission-set-based architecture in alignment with Salesforce best practices.

Create user documentation, training materials, and onboarding programs while providing ongoing end-user support to maximize platform adoption and overall user experience.

NSC – Itasca, IL

Salesforce Administrator Dec 2020 – May 2021

Supported a post-go-live Salesforce implementation by partnering with business users to deliver enhancements, automate processes using Flows and Process Builder, and optimize platform functionality.

Configured custom objects, custom fields, page layouts, validation rules, email templates, and workflow automation to meet evolving business requirements.

Developed reports and dashboards, managed campaign member uploads, and performed data management activities including data imports, updates, and upserts.

Provided end-user training on campaign management and Salesforce best practices to improve adoption and operational effectiveness.

Revved Up Kids – Peachtree Corners, GA

Salesforce Administrator Apr 2020 – Nov 2020

Led the configuration and implementation of Salesforce Nonprofit Success Pack (NPSP), partnering with stakeholders to gather requirements and deliver solutions that supported organizational goals and user adoption.

Configured standard and custom objects, custom fields, record types, page layouts, validation rules, workflows, Process Builder automations, profiles, roles, and security settings to streamline business processes.

Designed and maintained the Salesforce data model through master-detail and lookup relationships, roll-up summary fields, and data migration activities using Apex Data Loader.

Created reports and dashboards, managed deployments through inbound and outbound Change Sets, established QA and development sandbox environments, and delivered user training and supporting documentation.

Wolters Kluwer – Riverwoods, IL (Contract)

Salesforce Administrator Nov 2019 – Apr 2020

Supported enterprise data quality initiatives by identifying, analyzing, and merging duplicate account records using Conga Grid and Duplicate Check tools.

Assisted with the organization's transition to Salesforce Lightning Experience, including enhanced notes conversion, Lightning Console navigation analysis, and user experience improvements.

Configured Influenced Campaigns, supported report optimization and cleanup efforts, and contributed to platform enhancements that improved data accuracy and reporting effectiveness.

I-CAR – Hoffman Estates, IL

Lead Salesforce Administrator Jul 2019 – Oct 2019

Supported the Salesforce go-live initiative by managing deployments, data migration activities, profiles, permission sets, and user access configurations.

Provided Salesforce administration and support for 350+ users while working with managed packages including B2B Commerce, Skedulo, and Docebo.

Contributed to the implementation and optimization of Sales Cloud and Experience Cloud solutions, ensuring a smooth production rollout and user adoption.

Rewards Network – Greater Chicago, IL

Salesforce Administrator Nov 2018 – Apr 2019

Served as the primary Salesforce Administrator for a 400+ user environment, managing user access, security, role hierarchy, custom profiles, and day-to-day platform administration.

Partnered with stakeholders, operations, product, and development teams to gather requirements, deliver system enhancements, automate business processes, and support new development initiatives.

Developed reports and dashboards, provided end-user support and training, managed break-fix activities, and drove user adoption across the organization.

Administered Salesforce-integrated applications, including SpringCM and DocuSign, while supporting ongoing platform maintenance, projects, and operational improvements.

Foodmix – S. Elmhurst, IL

Salesforce Business Analyst / Administrator Aug 2018 – Nov 2018

Collaborated with business stakeholders to gather requirements, provide Salesforce solutions, and configure custom profiles, page layouts, record types, picklists, and Lightning applications to support business processes.

Developed custom reports and dashboards, managed data imports and exports using Data Loader, and maintained data accuracy and integrity across the Salesforce environment.

Integrated LinkedIn Sales Navigator with Salesforce, delivered end-user training, and created documentation to drive user adoption and maximize platform effectiveness.

ACT Inc. – Iowa City, IA

Salesforce Administrator / Service Cloud Consultant Jan 2018 – Aug 2018

Partnered with customer service stakeholders to gather requirements and deliver Salesforce Service Cloud solutions using Lightning Experience, including Lightning Record Pages, Service Console, custom console components, list views, and interaction logs.

Configured and optimized case management processes through Email-to-Case, Web-to-Case, Live Agent, Omni-Channel routing, queues, macros, CTI integration, and customer support workflows.

Implemented Salesforce security and automation features, including profiles, roles, permission sets, sharing settings, approval processes, workflow rules, Process Builder, tasks, and page layouts.

Customized and managed standard Salesforce objects such as Accounts, Contacts, Leads, Opportunities, Quotes, Activities, Reports, and Dashboards, while integrating external objects into the Force.com platform.

Housing Choice Partners – Chicago, IL

Salesforce Administrator / Configuration Specialist 2017 – Jan 2018

Collaborated with business stakeholders, architects, and analysts to gather requirements, design data models, and implement Salesforce solutions aligned with organizational objectives.

Configured custom and standard objects, record types, page layouts, validation rules, Process Builder automations, master-detail and lookup relationships, and security controls to support business processes.

Managed data migration, cleansing, and import activities using Apex Data Loader, while maintaining data integrity through field dependencies, roll-up summaries, and validation rules.

Built and deployed solutions across sandbox and production environments using Change Sets, supported NPSP implementations, and provided end-user training, documentation, and ongoing support.

Joshua Harr Shane – East Windsor, NJ

Salesforce Administrator Jan 2016 – Apr 2017

Analyzed business and technical requirements and configured Salesforce solutions by customizing standard objects, workflows, validation rules, and business process automation.

Integrated third-party applications including Eventbrite, MailChimp, and Salesforce for Social Media to support marketing, event management, and customer engagement initiatives.

Developed email templates, automated campaign communications, and improved data quality through duplicate record management and data-cleanup activities.

EDUCATION:

Master's Degree from University of Madras, India

Bachelor’s Degree from University of Madras, India

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