Server/Bartender with Customer Service Excellence
Resume:
Urban and regional planning
professional focused on enhancing
community quality of life through data-
driven strategies and collaborative
engagement. Demonstrates expertise in
project management and community
outreach, building strong relationships
and empowering individuals to
effectively utilize available resources.
Bachelor's
University of Michigan
Dearborn
Integrative studies, 04/2026
Highschool Diploma
Wylie E. Groves
Birmingham, MI,
Mitchell's Fish Market
Server/ Bartender Livonia 01/2023 to 12/2024
Longhorn Steakhouse
Server Allen Park 01/2019 to 01/2023
Dearborn Animal Shelter
NS Nicole
Silvers
************@*****.***
Dearborn, MI 48124
Skills
• Project management
• Data analysis
• Research methods
• Community engagement
• Leadership and supervision
• Problem solving
• Attention to detail
• Reliability
• Interpersonal communication
• Public speaking
Education
• Urban planning
• Sociology
Nonprofit and Public Service
Leadership (NPSL)
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Experience
Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
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Executed accurate processing of customer orders using point- of-sale system, contributing to efficient service flow.
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• Assisted guests with menu selections and dietary restrictions. Coordinated with kitchen staff to ensure prompt food preparation and delivery, supporting overall dining experience.
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Promoted a welcoming atmosphere by maintaining
cleanliness and organization in dining area.
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Trained new servers on restaurant procedures and customer engagement techniques.
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Greeted guests warmly and ensured a positive first impression.
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Provided exceptional customer service in a fast-paced dining environment.
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Coordinated with servers and kitchen staff to ensure efficient service and timely order delivery.
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Handled guest complaints professionally and resolved issues promptly.
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Built strong relationships with regular patrons, fostering loyalty and repeat business.
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Managed reservations and to-go orders, improving customer experience and operational flow.
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Answered phone inquiries to schedule and confirm
reservations, record takeout orders and respond to service questions.
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Trained new hostesses on procedures and customer service standards.
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• Prepared checks, itemizing total meal costs and taxes. 01/2021 Volunteer Dearborn 01/2017 to 01/2022
Engaged with visitors to highlight adoption opportunities and educate on responsible pet ownership, enhancing community awareness.
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Promoted community resources through printed marketing material, email newsletters and social media campaigns.
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Contributed to National Honors Society by organizing community service activities that fostered engagement and collaboration.
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Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
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Made referrals to utilize community resources for residents' needs.
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Assisted staff in daily operations, streamlining processes to better support organizational goals.
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