Behavioral Health Executive Director

PATRICIA GERMAIN

Orlando, FL

347-***-**** ***********@*****.***

EXECUTIVE SUMMARY

Strategic Behavioral Health Leader with 20+ years of experience across mental health, substance use treatment, residential services, and case management. Six years of senior leadership experience overseeing multidisciplinary teams, regulatory compliance, clinical operations, and quality improvement initiatives. Demonstrated success in improving census growth, strengthening staff performance, optimizing admissions workflows, and ensuring full compliance with state, federal, and accreditation standards.

CORE COMPETENCIES

Program Oversight • Residential Services Leadership • Behavioral Health Administration

Staff Supervision & Workforce Development • Regulatory & Accreditation Compliance (CARF, Joint Commission). Crisis Intervention & Risk Management • Budget Monitoring & Resource Allocation. Quality Assurance & Audit Readiness • Interdisciplinary Team Leadership. Medication Safety Oversight • EMR & HIPAA Compliance • Court Documentation

PROFESSIONAL EXPERIENCE

Mental Health Admissions Coordinator

LifeSkills Orlando, FL

February 2026 – Present

Conduct comprehensive intake assessments, supporting high-volume admissions flow across multiple levels of care (Detox–IOP)

Improved admissions efficiency by streamlining intake coordination, reducing delays in placement and increasing successful conversions

Perform risk screenings for SI/HI and medical stability, ensuring timely escalation of high-risk cases and enhanced patient safety outcomes

Verify insurance benefits and secure authorizations, contributing to reduced authorization denials and improved financial transparency for clients

Coordinate admissions logistics, supporting consistent census stabilization and bed utilization

Maintain 100% compliance with EMR documentation standards aligned with HIPAA and accreditation requirements

Strengthen referral relationships with hospitals and providers, contributing to increased referral pipeline and program visibility

Analyze admissions trends and conversion data to support performance improvement strategies and census growth initiatives

Collaborate cross-functionally to ensure seamless transitions from intake to clinical services, improving continuity of care

Behavioral Tech Shift Supervisor

LifeSkills Orlando, FL

April 2024 – February 2026

Led daily operations for a 30+ bed residential program, ensuring consistent delivery program and safety standards

Supervised and coached a team of 20+ staff, driving improved staff accountability, retention, and performance outcomes

Strengthened documentation compliance and medication oversight, contributing to successful audits and reduced incident risk

Played key role in incident management and crisis response, improving response time and staff readiness during high-risk situations

Supported regulatory surveys and accreditation reviews, contributing to audit readiness and sustained compliance outcomes

Partnered with leadership to implement quality initiatives that enhanced program structure, consistency, and client engagement

Case Manager Supervisor / Senior Case Manager

New York & Florida

2018 – 2023

Directed case management operations, improving service coordination and outcomes across residential and community-based programs

Managed caseloads of up to 22 clients while maintaining timely documentation and regulatory compliance (FAC 65C-46)

Improved care coordination through consistent interdisciplinary communication, resulting in more efficient service delivery and reduced service gaps

Strengthened court reporting processes and documentation standards, supporting compliance and favorable case outcomes

Mentored case management staff, contributing to enhanced productivity and documentation accuracy

Residential & Clinical Leadership Roles

Hudson Valley DDSO Rockland Psychiatric Center Camp Venture Inc.

2014 – 2018

Oversaw residential programming for individuals with behavioral health and developmental disabilities, improving program structure and care consistency

Led IDT meetings and treatment planning, contributing to improved client progress tracking and discharge readiness

Supervised direct care staff, enhancing staff performance, accountability, and adherence to regulatory requirements

Maintained full compliance with OPWDD and state standards, supporting successful inspections and audit outcomes

LEADERSHIP & ADMINISTRATIVE HIGHLIGHTS

Improved staff accountability and team performance through structured supervision and coaching

Supported consistent regulatory compliance and audit readiness across multiple programs

Contributed to census growth and admissions efficiency through strong intake coordination and referral management

Implemented process improvements that enhanced documentation quality and operational workflow

Strengthened crisis response protocols and risk mitigation practices

TECHNICAL PROFICIENCY

EMR Systems (Credible, EPIC, Netsmart) • Microsoft Office Suite

Documentation & Compliance Systems • HIPAA & Secure Data Management

EDUCATION

Master of Science (MS) – Grand Canyon University

Bachelor of Arts (BA) – SUNY Old Westbury

Associate of Arts (AA) – SUNY Rockland

CERTIFICATIONS

CPR Certified AED Certified

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