Remote Customer Service Representative

BRITHNEY GOURDET

Fort Myers, FL 239-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer service professional with experience in guest support, customer assistance, and fast-paced work environments. Skilled in communication, problem solving, organization, and providing positive customer experiences. Multilingual with the ability to support diverse customers in Haitian Creole, French, English, Portuguese, and Spanish. Seeking a remote customer service position where strong communication and customer care skills can be utilized. WORK EXPERIENCE

Guest Service Agent

Spirit Airlines

• Assisted customers with questions, concerns, and service needs

• Provided professional and friendly guest support

• Handled customer interactions while maintaining patience and professionalism

• Communicated clearly with diverse customers

Amazon

• Supported daily operations in a fast-paced environment

• Maintained accuracy and attention to detail

• Followed company procedures and quality standards

• Worked independently and with a team to meet goals CUSTOMER SERVICE SKILLS

• Customer support and problem resolution

• Verbal and written communication

• Data entry and attention to detail

• Time management

• Multitasking

• Professional phone and online communication

• Adaptability

• Team collaboration

LANGUAGES

• Haitian Creole —Fluent

• French — Fluent

• English — Fluent

• Portuguese — Fluent

• Spanish — Conversational

EDUCATION

Florida SouthWestern State College (FSW)

Fort Myers, FL

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