Customer Service and Warehouse Operations Professional
Resume:
Michael Smith
Eden, NC *****
******************@******.***
Professional Summary
Dedicated and customer-focused professional with over 12 years of experience in customer service, warehouse operations, general labor, and team support. Recognized for strong communication skills, leadership, problem-solving abilities, and a commitment to delivering exceptional service. Experienced in training new employees, coordinating with healthcare providers, warehouse management, remodeling, and operating in fast-paced environments. Seeking an opportunity where I can contribute my experience while continuing to grow professionally.
Customer Service Representative
UnitedHealth Group – Eden, NC
January 2021 – May 1, 2026
Reason for leaving: Family emergency.
Assisted customers with healthcare-related questions and concerns.
Navigated multiple computer systems to resolve issues.
Coordinated with physicians' offices.
Trained newly hired employees.
Assisted fellow advocates with complex issues.
Supported members in NC, NY, VA, and MO.
General Laborer
ServiceMaster Restore – Fuquay-Varina, NC
July 2018 – January 2021
Maintained warehouse organization and inventory.
Prepared and cleaned equipment.
Loaded and unloaded equipment.
Tracked equipment by serial number.
Performed drywall installation and remodeling.
Operated forklifts.
General Laborer
Gutter Depot – Eden, NC
July 2014 – July 2018
Organized warehouse inventory.
Installed gutters and roofing.
Delivered equipment.
Loaded and unloaded supplies.
Delivery Driver
Domino's – Eden, NC
August 2013 – July 2014
Delivered customer orders.
Prepared food and processed orders.
Maintained store cleanliness and stocked supplies.
Education
High School Diploma
John M. Morehead High School – Eden, NC
Graduated June 2014
Skills
Customer Service
Computer Navigation
Team Leadership
Employee Training
Problem Solving
Warehouse Operations
Inventory Management
Forklift Operation
Drywall Installation
Remodeling
Roofing & Gutter Installation
Delivery Driving
Communication
Organization
Time Management
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