Bookkeeping and Customer Service Professional

Tessa Keener

Clear Spring, MD *****

***********@*******.***

+1-240-***-****

Professional Summary

· Associates Degree in Arts

· Phi Theta Kappa/ High Honors

· Management experience

· Proficient with computers and office equipment

· Knowledgeable in Bookkeeping and Accounting

Work Experience

Bank Teller

M&T Bank-Clear Spring, MD

November 2021 to June 2022

• Assist customers with banking needs

• Assist associates with banking duties

Office Administrator

Ever-Soft Water Conditioning, Inc.-Maugansville, MD August 2008 to March 2020

Customer service

Bookkeeping/Accounting

Scheduling

Store Manager

Cato Fashions-Salisbury, NC

November 2007 to August 2008

· Monitor and assist associates.

· Bookkeeping and tracking of store figures.

Front End Supervisor, Office Assistant, Event Coordinator Michael’s Arts and Crafts-Mooresville, NC

April 2007 to November 2007

· Assisted Customers with questions, purchases, returns, and exchanges

· Helped plan events for the store

· Bookkeeping and tracking for store

Clerk, Receptionist/ Sales Support, Picker/Packer

Staffing Agencies (Venturi Staffing, Staffing Solutions)-North Carolina November 2004 to February 2007

· Entered car title information into the system

· Pick product for fill orders

Ticket Sales Representative

Lowe’s Motor-Concord, NC

March 2004 to October 2004

· Set up accounts for new customers as well as updated current customers

· Send billing, renewals, and upgrade notices to existing customers Customer Service/ Sales Representative

Antietam Cable-Hagerstown, MD

June 2001 to August 2003

· Set up new accounts for customers

· Monitored and collected payments for account holders Education

Social Sciences (Associate in Arts (AA))

Hagerstown Community College-Hagerstown, MD

August 2017 to May 2021

High school diploma or GED

Skills

• Accounts Receivable

• General Ledger Accounting

• Account Management

• Microsoft Word

• Sales

• Computer literacy

• Order entry

• Windows

• Purchasing

• Computer operation

• Time management

• Payroll

• Microsoft Outlook

• Office Management

• 10 key typing

• Typing

• GPS

• Fraud prevention and detection

• Pricing

• Data collection

• Microsoft Office

• Computer skills

• Management

• Accounts Payable

• Banking

• Call center

• Cash handling

• Mobile devices

• Math

• Answering patron inquiries

• English

• Microsoft Excel

• Data Entry

• Personal Assistant Experience

• Driving

• Basic math

• Customer service

• Accounting

• Bookkeeping

• Product demos

• Hand tools

• Customer support

• Microsoft Powerpoint

• Administrative Experience

• Sales Support

• Writing skills

• Phone communication

Certifications and Licenses

Non-CDL Class C

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