Customer Service & Pharmacy Technician Professional

Trumonikia Fields

Indianapolis, IN 463-***-**** *************@*****.***

Summary

Passionate, patient, and empathetic professional with 20 years of experience providing excellent customer service experiences and quality communication to all. Proactive, solutions-oriented, positive, and dedicated leader who specializes in problem-solving, collaboration, and conflict resolution. Dedicated pharmacy tech with 16 years of experience in the pharmaceutical industry, processing prescriptions, insurance billing, and inventory management.

Skills

Attention to detail

Excellent customer service skills

Process implementation

Organization

Maintain confidentiality

Problem solving

Interpersonal communication

Time management

Cross-team collaboration & coordination

POS System & Credit Card transaction systems

Quality control

Strong interpersonal skills

HIPAA compliance

Experience

Script RX 2026

Pharmacy Tech

Streamlined inventory management processes, enhancing workflow efficiency and stock organization.

Addressed and resolved customer inquiries and complaints, ensuring satisfactory service and improved client relations.

Accurately prepared and dispensed prescriptions, while effectively managing insurance billing procedures.

Accredo 2025 - 2026

Pharmacy Tech

Counted and administered a high volume of daily prescriptions with accuracy and

Documented issues with prescriptions, personnel files, and insurance, then escalated issues to the appropriate party to ensure quick resolutions.

Interacted with a high volume of daily customers in a professional and personable manner to ensure patient satisfaction.

Omnicare 2025

Pharmacy Tech

Delivered outstanding customer service by efficiently handling transactions and addressing inquiries across multiple brands.

Managed daily POS operations and processed credit card transactions, ensuring accurate and secure financial handling.

Organized and stored medicines, equipment, and patient prescriptions in a clean, safe, and regulatory compliant way.

Kroger Pharmacy 2024 – 2025

Pharmacy Tech

Prepare medical supplies and prescriptions for customers daily in a fast-paced environment.

Operate POS systems and appropriate cash handling techniques to complete customer transactions efficiently.

Organize and prepare information for all prescriptions with keen attention to detail and accuracy.

Guardian Pharmacy 2024

Pharmacy Tech, Contract

Organized and packaged daily prescription shipments with accuracy and efficiency.

Communicated inventory needs to ensure an adequate supply of medication available to complete all orders

Complied with local, state, and federal laws, regulations, and policies pertaining to the dispensing of prescription medications.

BKG/Anthem 2024

Customer Service Representative, Contract

Served as a first point of contact for Medicare recipients and escalated issues with claims to the appropriate parties.

Answered and fielded questions on Medicare plans and resolved billing issues as needed.

Adhered to HIPAA guidelines and all local, state, and federal regulations.

Riley Hospital, 2023 – 2024

Pharmacy Aide, Contract

Delivered daily medications to the appropriate floor on a routine schedule.

Maintained medication machines and stocked them as needed.

Prepared department medications by proactively refilling multiple medication carousels.

Amazon Pharmacy 2023

Pharmacy Tech, Contract

Picked and packed orders in preparation for daily shipment.

Finalized and reviewed products prior to shipment.

Transitioned orders through different workflow stages from initial dispense through quality control

Counted, filled, and prepared prescriptions and labels in bulk and small scale on a regular basis.

Caregiver 2019 – 2023

Established and implemented structured daily routines and monthly budgets, optimizing cost savings and ensuring efficient time management for family members.

Maintained a clean and safe living environment, prioritizing health and minimizing germ exposure for an infant.

Facilitated developmental progress by educating an infant/toddler in essential skills, supporting age-appropriate milestones.

AlixaRX 2019

Pharmacy Technician

Served as the primary point of contact for incoming calls and dispatched them according to their needs.

Implemented and streamlined script processing procedures, maintaining meticulous accuracy in handling insurance and intake documentation.

Input and completed insurance and intake documentation.

Express Scripts 2016 – 2019

Pharmacy Technician

Stayed informed on new drug promotions and new drugs on the market.

Managed patient and physician data collection for precise prescription processing and billing, ensuring accuracy and meticulous record-keeping.

Maintained up-to-date knowledge of pharmaceutical products and market introductions to enhance service quality and support informed patient consultation.

Administered inventory control protocols, effectively restocking supplies to sustain daily pharmacy operations and preserve drug integrity.

Education & Licensure

Licensed Pharmacy Technician 2008 – Current

Associate’s Degree – Medical/ Dental Admin - Kaplan College

Associate’s Degree – General Studies, Ivy Tech Community College

Office Science & Business Technology Diploma - Training Inc.

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