Customer Service & Community Support Specialist

Shawn L. Boink

**** ******* ** **, ******, OH ***10

330-***-**** ********@***.***

Summary of Skills and Qualifications:

• 20+ years customer service & support-inbound/outbound/in person

• Dedicated to customer satisfaction & retention via phone, in person, text, web

• Excellent communication skills via phone, in person, in writing & social media

• Software: QNXT, ESI/EAM/O’Neil/Lawson/RIMS, OnBase, MAS500/ERP & CRM: Access, SAP, Oracle, Quick Books, Cerner, SalesLogix, AS40, MS Suite: Outlook, Windows 10, Excel

• Administrative Support: data entry 6700 kph alpha/numeric, type 50 wpm, filing, faxing, switchboard & paging, working alongside AI

Work History

Customer Service Specialist / Medicare Advantage Plan SummaCare, Akron, OH 12/2025-06/2026

Inbound call center answering member questions about benefits, claims, billing & taking plan payments over the phone or by email. Accurately enter details of call. Internet Repair Specialist

Spectrum, Canton, OH 12/2023 to 12/2024

Inbound call center: answer & resolve residential customer calls regarding internet, phone & video service, accurately enter details of call, process phone payments Customer Service Specialist

Dollar Bank, Canton, OH 6/2022 to 12/2023

Inbound call center: answer residential customer questions regarding installment & mortgage loans, investigate customer complaints & accurately record details of all calls, phone payments Customer Service Specialist / Medicare Advantage Plan AultCare PrimeTime, Canton, OH 9/2012-12/31/2020

Inbound call center & face to face interactions with customers & providers, provide benefit & claim information, accurately enter details of call Education

Meramec College, Associates of Arts, 1 year completed

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