Remote Customer Service Representative

Jonathan Ciceron

**/**** – **/****

Miami, FL

**/**** – 06/2026

American Fork, UT

**/**** – 08/2022

Miami, FL

**/**** – 06/2017

North Miami Beach, FL

North Miami Beach Senior High School

High School Diploma

****************@*****.*** 786-***-**** North Miami, FL 33161 I am authorized to work in the US for any employer. Reliable Customer Service Representative with solid experience working from home. Comfortable navigating digital platforms, using remote communication tools, and handling customer questions and escalations with patience. Good at adapting to new client workflows and managing a daily virtual schedule. A self-motivated worker with a dedicated home office setup and a track record of consistently meeting performance goals independently. Ready to bring dependable support to a remote team. WORK EXPERIENCE

McDonald's

Crew Member

•Managed fast-paced front counter and drive-thru cash registers, ensuring accurate transactions and balancing the drawer.

•Maintained high-speed efficiency while greeting customers, taking orders, and serving food at the drive-thru window and front counter.

•Coordinated the accurate packaging and checking of food orders under tight time constraints to maintain quick service times.

•Monitored and replenished inventory, including condiments, utensils, and food prep items, to ensure seamless team operations. Dollar Tree

Sales Associate

•Operated the main cash register efficiently, providing friendly customer service while managing transactions and maintaining an accurate till.

•Maintained store appearance and organization by consistently stocking shelves, managing inventory displays, and assisting customers on the floor.

•Supported team operations by assisting with unloading delivery trucks, sorting inventory, and organizing stockroom items for quick retrieval.

•Balanced multitasking between customer checkouts and inventory duties in a busy retail environment.

Connexus Resource Group / ROI Solutions

Work From Home Customer Service Representative

•Provided customer support via phone and online chat, resolving inquiries, tracking orders, and handling escalations efficiently.

•Navigated CRM software to process transactions, update account details, and maintain accurate records of customer interactions.

•Managed a high-volume virtual workflow independently while consistently meeting campaign performance metrics and quality goals.

•Collaborated with team members and leadership to share customer feedback and help improve training resources for the campaign.

•Participated in regular training sessions to stay updated on client product knowledge, policy changes, and remote system tools. EDUCATION

SKILLS

LANGUAGES

English

Fluent

Computer Skills

Computer Literacy

Microsoft Worf

Microsoft Powerpoint

Adobe Photoshop

Customer Service

Customer Support

Service Experience

Friendly Service

File Shredder

Copier

File Organizer

Stocking & Assembly

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