Administrative Assistant and Customer Relations
Resume:
DONNA
WILSON
*********@*****.***
Panama City, FL 32401
Dynamic professional with extensive experience in administrative support and customer relations, notably at Horizon South First South Corporation. Proven ability to enhance operational efficiency through meticulous data management and strong problem-solving skills. Adept at fostering client relationships and coordinating events, ensuring exceptional service delivery and satisfaction.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Data entry
• Computer skills
• Office administration
• Administrative support
• Microsoft Word
• Time management
• Microsoft Excel
• File organization
• Microsoft outlook
• Customer and client relations
• Computer proficiency
• Filing
• Customer relations
• Clerical support
• Critical thinking
• Strong problem solver
• Scheduling
Documentation and
recordkeeping
•
• Microsoft Office Suite
• Office management
• Professional communication
• Database entry
Scheduling and calendar
management
•
• Dedicated team player
Horizon South First South Corporation - Admin Assistant Panama City Beach, FL • 2025 - 2026
Point of contact for owners and renters for communication related to rented unit units.
Handle maintenance work orders for rented properties to ensure timely completion.
Greet renters and check them into a respective property and ensure they have all necessary passes for their stay
VIRTUOUS Management Group - Accounts Receivable Specialist Panama City, FL • 2024 - 2025
Boardwalk Beach Hotel - Convention Services Manager Panama City Beach, FL • 2021 - 2024
Responsible for the day-to-day operations of convention services Responsible for planning and execution of client group events Liaison with other teams regarding banquet event orders Coordinating and lead meetings to ensure smooth coordination between sales and banquet teams
Process payments for events in skyware
Followed up with clients and groups post event together feedback Origin's at Sea Haven - Condo Liaison
Panama City Beach, FL • 2019 - 2020
Point of contact for owners and renters for communication related to rental issues
Reviewed and approved repair bills, monthly owner statements, and rental applications
Managed and processed accounts payable, and check runs WORK HISTORY
Processed and reconciled accounts receivable transactions to ensure accurate financial records.
•
Monitored outstanding invoices, following up with clients to expedite payments effectively.
•
Assisted in implementing new accounting software, enhancing data entry efficiency and accuracy.
•
Collaborated with cross-functional teams to resolve billing discrepancies and improve client satisfaction.
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• Excel spreadsheets
• Appointment scheduling
• Recordkeeping
• Verbal communication
• Data organization
• Deadline oriented
• Records management
• Professional and mature
• Calendar management
• Filing and data archiving
• Invoice processing
• Documentation and reporting
• Relationship building
• Mail handling
• Meticulous attention to detail
• Microsoft PowerPoint
• Document management
• Data management
• Data collection
• Spreadsheets
• Multi-line phone systems
• Spreadsheet management
• Client relations
• Multi-line phone proficiency
• Event coordination
• Meeting planning
• Schedule management
• Internet research
• Bookkeeping
University of Central Arkansas
Conway, AR
Associate of Science: General
Studies
Arkansas State University
Beebe, AR
General Studies
EDUCATION
Assisted with entries for maintenance work orders to ensure completion in a timely manner
Provide provided guidance and training to other staff members Performed weekly monthly equipment audits
Let a team of five and facilitating events to include corporate party, weekends events, and for owners in perspective new property owner Responsible for payroll to include new hire paperwork and pay period processing for 20 employees
Assisted the director of marketing for two resort properties Manage welcome Center tours for two resort properties Horton Outdoors - Sales Associate
Panama City, FL • 2017 - 2020
Call perspective advertisers for local business billboard placement Negotiated contract with local billboard advertisers Wyndham Vacation Resorts - Call Center Supervisor
Panama City Beach, FL • 2016 - 2017
Assisted Director of marketing with daily weekly and monthly reports Performed weekly and monthly equipment audits
Responsible for payroll to include new hire paperwork and pay period process processing for 20 employees
Performed duties related to events and marketing
St Andrews Towers - Assistant Manager
Panama City Beach, FL • 2012 - 2013
Assisted with HUD applications for section 8 housing Assisted with move-in and background check checks
Assisted with quarterly recertification
Contact this candidate