Administrative Assistant and Customer Service Professional

Kelli King

High Point, NC ***** +1-336-***-**** *******@*****.***

Professional Summary

Obtain position in either: health and life insurance industry and/or animal or human healthcare industry in support role as: an administrative assistant, customer service representative, or clinical role. Willing to relocate to: Greensboro, NC

Work Experience

Purchasing Assistant

east coast tires Asheboro, NC

January 2026 to July 2026

Last Mile Delivery Supervisor UST

Logistical Systems Wilmington, NC May

2024 to October 2025

• Oversee a team of 16-23 team members

• Oversaw new hire employees and continuing compliance education of team members

• Integral part of new start up organization

• Implemented procedures that improved metrics from bottom 1/3 to number one in the nation for customer satisfaction and on time deliveries.

Assist with day-to-day operations including -creating delivery routes

• monitoring and supporting delivery drivers to ensure on-time deliveries

• supporting warehousing activities

• Communicates with customer and delivery team manager on progress and potential delays

• Completes any scheduled reporting

• Directs and assists the drivers in completing their deliveries

• Ensures all in-home damage claims are being properly handled

• Ensures that all shipping goals are obtained daily

• Inspects the prep lines to ensure they are complete and in good condition

• Maintains a positive working relationship with all team members

• Monitors routes through the routing system and maintains the tracking delivery logs

• Oversees loading and unloading of all delivery vehicles

•

Customer Service

Chick-fil-A Restaurants Asheboro, NC

September 2022 to May 2024

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Operated the cash register

Medical Nutrition Coordinator

Lincare Holdings Wilmington, NC

June 2022 to May 2024

• Provides patient education as an intricate part of the patient care activity, according to the patient need and policy

• Performs complete and professional patient assessments in accordance with policies and procedures

• Maintains current knowledge of enteral home care techniques and relevant enteral therapy concepts

• Represents the company through professional personal appearance, patient care activities, and content of written reports

• Gathers necessary information from referral source to ensure insurance coverage of each enteral patient

• Follows up on necessary paperwork to ensure payment for services rendered

• Maintains patient records in complete and organized manner in compliance with accreditation standards

• Drives to admit, deliver, and pick up such items as enteral formula, feeding pump(s), IV poles, and/or related feeding supplies to patients' home or place of business

• Responsible for National On-Call not to exceed 6 shifts per year

• Provide patient care, treatment, and service in a continuous and coordinate manner in settings appropriate to meet patient needs

• Promote safe, effective patient and organizational environments, as well as feeding equipment use

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Calculate figures and amounts such as commissions, proportions, percentages, area, circumference, and volume

• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Exemplary human relations skills to interface with doctors, other referral sources, and patients

• Excellent working knowledge of word processing, spreadsheets, and email communications Veterinary Assistant/Receptionist

Animal Emergency & Trauma Hospital and Eastern Carolina Veterinary Referral Wilmington, NC January 2021 to June 2022

• responsible for all patient and client intake

• responsible for patient triage -responsible for discharging patients

• ensures complete and accurate client communication

• excelled at multitasking and working cooperatively with others

• demonstrated ability to function in a professional manner in a fast paced stressful environment while prioritizing responsibilities

• excelled at interpersonal communication

• Excelled at problem solving skills

• superb ability to work in a fast paced team environment

• provided exceptional client communication

• functioned at high level of efficiency as part of a team as well as independently

• provided exceptional services to patients, clients and RDVMs; in the areas of Emergency medicine, Surgery and Rehabilitation

• Ensure highest standards of medicine and patient care Family Nurse Practitioner, RN, MSN, FNP-BC

Pride In North Carolina, LLC Wilmington, NC

February 2018 to February 2020

• Patient assessment, diagnosis, screening, and treatment of mental health conditions and associated behaviors- conditions treated included- Depression, Anxiety, Bipolar Disorder, Schizophreniform Disorders, and Dementia

(Alzheimer’s, Vascular, and Unspecified Dementia both with and with behavioral disturbances). Monitoring of response to both behavioral, therapy, and medication treatments/interventions.

• Mental health outpatient office provider for patients with mental health and developmental disorders, both in person office visits for initial and follow-up visits, also provided care for tele-psych initial and follow-up visits for three additional pride office sites.

• Assessment, management and orders for routine and acute laboratory monitoring and medication management and adjustment.

• Coordination of care with patients, patient’s family, primary care providers, specialist’s, licensed mental health social worker, and therapy services

Nurse Practitioner, RN, MSN, FNP

Liberty Medical Care Services Whiteville, NC

January 2015 to November 2017

• Skilled Nursing Facility/Assisted Living Facility primary care provider for 2 facilities in Whiteville NC

• Patient assessment, diagnosis, screening, and treatment of mental health conditions and associated behaviors- conditions treated included- Depression, Anxiety, Bipolar Disorder, Schizophreniform Disorders, and Dementia

(Alzheimer's, Vascular, Unspecified Dementia both with and without behavioral disturbances). Monitoring of response to both behavioral and medication treatments/interventions.

• 70% of direct patient care/visits involved mental health and psychiatric conditions- 15% of patient care visits involved diagnosing mental health and psychiatric conditions, 50% of patient care visits involved treatment and management of mental health and psychiatric illnesses, 5% involved screening patients for mental health/psychiatric illnesses.

• Patient assessment for preventative and acute care conditions

• Diagnosis and management of chronic and acute health conditions at 2 skilled nursing and assisted living facilities

• Assessment, management and orders for routine and acute laboratory monitoring and medication management and adjustment

• Coordination of care with patients, patient's family, primary care providers, specialist's, medical social worker, and therapy services.

Nurse Practitioner, RN, MSN, FNP

Patient Centered Care Wilmington, NC

October 2013 to December 2014

Outpatient primary care provider for ages 2 - Adult

Patient assessment for preventative and acute care

Diagnosis and management of chronic health conditions at 4 assisted living facilities and various reoccurring home visits

Assessment, diagnosis, and treatment of mental health illness of adolescent through geriatric populations, disorders managed included Anxiety, Depression, ADHD, and Dementia. Monitoring of response to both behavioral and medication treatments/interventions.

50% of direct patient care/visits in the outpatient office setting involved mental health and psychiatric conditions- 15% of patient care visits involved diagnosing mental health and psychiatric conditions, 35% of patient care visits involved treatment and management of mental health and psychiatric illnesses, 5% involved screening patients for mental health/psychiatric illnesses.

75% of direct patient care/visits in the assisted living setting involved mental health and psychiatric conditions- 10% of patient care visits involved diagnosing mental health and psychiatric conditions, 50% of patient care visits involved treatment and management of mental health and psychiatric illnesses, 15% involved screening patients for mental health/psychiatric illnesses.

Outpatient office time/week- 40%, Assisted Living time/week- 60%

Responsible for on call rotation 3 days a week and every 3rd weekend Nurse Practitioner, RN, MSN, FNP

Southeastern Nephrology Associates Wilmington, NC November 2012 to July 2013

Outpatient dialysis provider at multiple units throughout southeastern NC.

Duties included: assessment/physical exam, modification of dialysis prescription/orders, ordering of diagnostic tests and prescription medications.

Management and patient education involving End Stage Renal Disease and sequelae: osteodystrophy, anemia, nutrition, hypertension and fluid balance.

Registered Nurse

New Hanover Regional Medical Center Wilmington, NC August 2009 to November 2012

• Utilized the nursing process to assess, plan, intervene, and evaluate patient care

• Consulted and coordinated with healthcare team members

• Monitored, recorded and communicated patient condition

• Provided daily medication administration and administration of all medications

• Treated life-threatening emergencies

• Performed administrative duties

• Admitted and discharged patients

• Provided nursing care for Critically Ill

• Continuous Renal Replacement Therapy Certified (9/4/2010)

• Nursing Management of adult mental health patients in the critical acute phase of treatment, management included alcohol and drug abuse/overdose, and suicidal/homicidal ideations, nursing management of acute phases through acceptance of patient to inpatient mental behavioral unit. Registered Nurse

New Hanover Regional Medical Center Wilmington, NC July 2008 to August 2009

Preceptor for student nurses and new employee

• Wound Care Champion (7/9/2009)

• V.A.C. WRN Wound Care Program (7/9/2009)

• Worked as a staff nurse on medical-surgical unit

• Provided nursing care for pulmonary, oncology, palliative and in hospital hospice patients

• Admitted and discharged patients

• Utilized the nursing process to assess, plan, intervene, and evaluate patient care

• Consulted and coordinated with healthcare team members

• Monitored, recorded and communicated patient condition

• Provided daily medication administration and administration of all medications

• Treated life-threatening emergencies

• Performed administrative duties

Registered Nurse (RN)

University of North Carolina Health Care Chapel Hill, NC July 2007 to July 2008

Medical Progressive Care Unit

• Diabetes Resource RN (5/15/2008)

• Provided life-saving interventions

• Continuously monitored patients' conditions

• Provided support services regarding treatments and administration of medication as ordered

• Assessed patient physical, social, language or mental needs

• Performed nursing care for medical step-down patients unit patients

• Continuously monitored patients' conditions

• Provided life-saving interventions

• Provided discharge planning

• Performed direct clinic nursing administrative duties

• Evaluated nursing care delivered by other non-licensed student workers

• Provided support services regarding treatments and administration of medication as ordered

• Assessed patient physical, social, language or mental needs Education

Family Nurse Practitioner (Masters of Science)

University of North Carolina at Wilmington Wilmington, NC August 2009 to December 2011

Nursing (Bachelor of Science)

University of North Carolina Wilmington, NC

August 2003 to May 2007

High school diploma

Asheboro High School Asheboro, NC

August 1999 to June 2003

Upper secondary education

Bachelor's degree

Skills

Territory sales Inventory management Medical billing Home health Report writing Transcription Animal handling Merchandising Farming Case management Animal care Sales Hospice care Computer networking Home & community care Call center experience Hospitality Marketing QuickBooks CPT coding Office record organization Cash handling Insurance sales ICD-9 Nurse management Landscape maintenance Veterinary technician experience Insurance verification Sales support Microsoft Outlook Front desk Microsoft Excel Operations management X-Ray Social media management Computer skills Employment & labor law Client services EMR Systems Behavioral Therapy Epic Revenue cycle management Recruiting ICU experience Google Suite Specimen collection / processing Clinical documentation improvement Supervising experience Leadership Live chat Sales transaction processing Scripting Surgery Microsoft Powerpoint Direct support Quality control Physiology knowledge Laboratory experience .NET Data management Medical Records Bartending Financial report interpretation Property management Medical collection ICD-10 Cooking Filing Mentoring Blood sampling Group therapy Primary care Managed care Research Care plans Social Work Software troubleshooting Teaching Medical Coding Vital signs Training & development HCPCS SharePoint Medical sales Organizational skills Animal husbandry Human resources Dementia care Classroom experience Guest services SAS Interviewing Account management Basic math Resident's rights Accounting Account reconciliation Client invoicing Aesthetic treatments Patient observation Nursing Retail sales Critical care experience NCQA standards Triage ADLs Laboratory management Medical administrative support Computer literacy System administration Process improvement Business management Prospecting HIPAA Serving Communication skills Administrative experience Kennel experience Analytical thinking Restaurant experience EHR systems Intensive Family Preservation Services (IFPS) Experience Administering Injections Home care ICD coding Customer relationship management Project leadership Accounts receivable Medical Terminology Telemarketing Data collection EMT experience Conflict management Medical receptionist Crisis Intervention Office experience Patient care Hospital Experience Content management systems Financial report writing Analysis skills Office management Accounting software Commercial vehicle Databases Microsoft Outlook Calendar Order placement Handling customer inquiries Child & family counseling Phone triage Equine experience Healthcare management Call center Spanish Time management Private practice Clerical experience Medical imaging Veterinary terminology Management Medical office experience Medical documentation ADP Anatomy knowledge Typing Dental office experience Writing skills Senior care Veterinary experience English Product information management Microsoft Word Patient service Windows Microsoft Office Schedule management Phlebotomy Childcare Medication Administration Smartsheet Team management Behavioral health Veterinary assistant Microsoft Access Horticulture Cash register Documentation review Pet care Caregiving Skilled nursing facility PTSD Care Clinical trials Attention to detail Business requirements Customer service Computer hardware Data entry Phone etiquette Employee Orientation Parts administration Warehouse logistics management Banking Patient monitoring Client rapport building Adobe Acrobat Mechanical troubleshooting Greenhouse experience Remote access software Salesforce Acute care Technical support Office supply management Meal preparation Business development Commercial driving Interpersonal skills Dog handling Animal restraint

Languages

English - Expert

Spanish - Intermediate

Awards

North Carolina Nursing Scholar

August 2009

Certifications and Licenses

Driver's License

CCMA Certification

LPN

Certified Medical Assistant

Veterinary Technician Certification

AED

First Aid

CPR & First Aid

Medical Assistant

CPR Certification

BLS Certification

Medical Terminology

Advanced Cardiovascular Life Support (ACLS)

Nursing Assistant

Medication Administration

Certified Anti-Money Laundering Specialist

Driver's License

February 2018 to February 2028

Family Nurse Practitioner

October 2012 to February 2020

Additional Information

Authorized to work in the US for any employer

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