Dependable Administrative & Customer Care Assistant

Tracey MacKenzie

Work Experience

Professional Summary

***********@*****.*** +1-920-***-**** Hartwell, GA 30643 A position that requires excellent work habits, dependability and the opportunity to utilize my previous experience as well as acquire additional business skills.

Administrative Assistant

Serta-Simmons Bedding Corp

01/06/2026-

06/18/2026

Review Return good requests, gather required information to create, process, receive & send RA for multiple customer accounts in both the US & Canada.

Add required information to excel spreadsheet, use OMEGA platform to create, receive & post RGs. Send Correspondence to requesting customers & sales personnel. Verify incoming information was correct & also verify bill to & ship to, correct pricing & SKU for returned items.

Customer Care Representative

Arrow Exterminators

05/01/2025-

12/31/2025

Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses. Implemented best practices for handling complex inquiries, leading to improved resolution rates. Assisted call-in customers with questions and orders. Performed daily duties that include posting daily batch work from service professionals, daily deposit for branch location, making outbound collection & scheduling services calls.

ES1

South Carolina Department of Social Services

12/2021-4/2025

Run & process SNAP cases, conduct interviews, budget & follow policies for SNAP procedures, evaluate clients needs for Expedited cases, pend for required information.

Take calls regarding cases, place collateral calls to employers verifying termination. Follow up with reports & alerts, maintain daily work logs. Receptionist/Cashier

Lake Keowee Ford

12/2020 - 09/2021

Seneca, SC

Answer & transfer calls, order supplies, take payments for service, parts & down payments on vehicles, assist customers in scheduling oil change appointments

Line Assembly Worker

Metalcraft of Mayville, Inc.

11/2018 - 11/2020

Mayville, WI

Help to assemble Scag lawn tractors.

Have worked multiple stations, on a timed line.

Paintline support packer

Mayville Engineering Company

03/2017 - 03/2018

Mayville, WI

Package parts coming off of paint line, also take off on paint line Cashier

Lomira Shell Truck Stop

02/2015 - 03/2017

Lomira, WI

Besides cashier & handling multiple types of diesel purchases from various trucking companies, I also do all the product ordering for the store, input new product into system, manage incoming phone calls, assist customers with transactions or other questions, clean, stock, etc.

General Assistant

Mayville Motors

08/2014 - 02/2015

Mayville, WI

1 / 2

General Education

UW - Milwaukee, WI

Certificate

Capernwray Bible School - Carnforth

Pick up and delivery of customer vehicles

Compose collection letters and call delinquent accounts Greet customers

Preliminary car sales

Complete purchase contracts and MV-11 forms including on-line processing Inventory incoming and outgoing vehicles on dealership lot Create ads on Craig's List for vehicles and tires

Create invoices and process payments at repair shop Forklift Driver/Warehouse Worker

Midwest Manufacturing

Performed warehouse duties and drove forklift for: Cross docking, Load and unload semi-trailer trucks, Breakdown products to designated bays, Back hauls

Assistant Manager

Celtic Crossroads Cafe

Inventory, vendor review, purchasing, employee scheduling, clerical and creative menu/dish consulting. Greeting and serving customers, Preparing food orders, Choosing, creating and preparing daily specials, soups and stews, Merchandise review and inventory, Assist with special event and private group planning, Cashier, Open and close store, close register and credit cards

Teller

American Bank (now National Exchange Bank & Trust) Processed customer banking transactions

Assisted customers with questions and transactions Data entry

Balance drawer at shift end

Closing procedure at close of business day

Front desk (Expert) Computer skills (Expert) Cash handling (Expert) Microsoft Office (Expert) Clerical Experience (Expert) Purchasing (Expert) Organizational Skills (Expert) Customer service (Expert) Communication skills (Expert) Banking (Expert) Dealership experience (Expert) Social work (Expert) Typing (Expert) 12/2008 - 04/2011

Brownsville, WI

05/2004 - 06/2014

Mayville, WI

Milwaukee, WI

01/2014 - 10/2014

Iron Ridge, WI

Skills

Education

2 / 2

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