IT Technology Leader - SaaS & Portfolio Governance

John M. Cefola

***********@*******.***

IT Technology Leader

Experienced leader in software development lifecycle management and business growth through strategic technology initiatives. Expertise in program and project management, vendor relations, and SaaS implementation, with a focus on governance and process optimization. Proven success in delivering global SaaS solutions and overseeing portfolio governance at major organizations. Holds certifications in Project Management and Capability Maturity Model Integration, complemented by advanced management training.

Technical Proficiencies

MS Office Suite MS Projects Excel Visio JIRA Clarity ServiceNow PPM Planview Active Directory SharePoint GxP

Career Experience

Home Depot, Punta Gorda, FL 01/2024 - Present

Customer Service and Sales Interaction and Engagement

This role focuses on providing exceptional customer service to professional clients, including contractors and property owners. Responsibilities include supporting order fulfillment, driving sales through product knowledge, and ensuring customer satisfaction.

Supporting Customer sign-up for Home Depot Pro- Accounts targeting Contractors on achieving major purchases.

Initiating customer sign-up for the Home Depot Consumer Credit Card to support meeting monthly store goals and metrics.

Mentoring new Front-end Cashiers on job roles and responsibilities including asset protection processes and procedures.

Performing front end Cashier job functions as assigned.

PODS Moving & Storage, Clearwater, FL 09/2022 – 08/2023

IT Project Manager

Successfully delivered complex projects supporting E-Commerce Operations and Corporate functions (Legal, Finance and Digital Realization Platform Evolution). Led a team of professionals in executing detailed project plans to meet established project goals, deadlines, and deliverables.

Bristol Myers Squibb, Lawrenceville, NJ 02/2018 – 07/2022

Sr. Program/Portfolio Manager

Oversaw portfolio of projects in line with established organizational goals, strategies, and priorities. Spearheaded development and implementation of program/portfolio management governance standards, methodologies, and best practices. Directed high performing delivery teams providing guidance, mentorship, and support. Led strategic planning and successful execution of Data Center migration program, Led delivery of SaaS and COTS applications within set time, scope, and budget. Managed risks, issues, and dependencies across projects within portfolio by implementing mitigation strategies.

Q2 Solutions – Quintiles IMS /Quest Diagnostics Joint Venture Acquisition, Lyndhurst, NJ 03/2016 –12/2017

Director - Project Management Office (IT PMO owner of Q2 Solutions portfolio)

Established and implemented project management standards, methodologies, and best practices across the organization. Spearheaded development and maintenance of project governance frameworks in compliance with policies, procedures, and regulatory requirements. Guided project managers to ensure consistent project execution and successful delivery. Oversaw project portfolio management, resource allocation, and budgeting to maximize efficiency and optimize outcomes. Monitored and reported on project performance, key metrics, and KPIs to key stakeholders.

Quest Diagnostics, Lyndhurst, NJ 06/2011 – 02/2016

Senior Program/Portfolio Manager

Spearheaded oversight of global Clinical Trials IT portfolio by monitoring cross-functional activities both within and outside IT sector for pivotal strategic initiatives. Designed and implemented IT Portfolio roadmaps to ensure seamless integration, while tracking project performance against predefined benchmarks.

Merck & Company, Rahway, NJ 04/2009 – 5/2010 Senior Program Manager

Successfully delivered new Business processes and collaborated with the IT development organization on the delivery of a Labware LIMS based application which provided an automated solution for management of clinical specimens reducing delivery time from 6 weeks to 2 weeks.

NOVARTIS PHARMACEUTICALS - East Hanover, NJ 02/2004 – 03/2009

Director - Global Head – IT PMO Portfolio Management

Managed a global PMO of 20+ Senior Project Managers on delivery of IT solutions to support global Business requirements across Clinical and Regulatory entities.

Increased Business value by $30M from successfully implementing major programs and projects within the Development IT organization.

Recruited and managed external resources both on-shore and off-shore to supplement staffing requirements which resulted in an average annual savings of $5M in support of Business initiatives delivery.

SANOFI-AVENTIS PHARMACEUTICALS – Bridgewater, NJ 06/2001 – 01/2004 Senior Program Manager

Member of the Global Infrastructure Solutions Organization responsible for managing an $8M portfolio of Finance, Legal, Human Resource and Administrative Infrastructure programs. Successfully completed migration from NT4 to Windows 2001 on Workstations and Laptops for the Finance and HR U.S. associate population meeting established target dates.

Education & Certifications

Project Management Certification, George Washington University, Washington, D.C.

Capability Maturity Model Integration (CMMI) Certification, Carnegie Mellon University, Pittsburgh, Pennsylvania

Advanced Management Program, Rutgers, The State University of New Jersey

Electrical Engineering Program, R.C.A. Institutes, New York City, New York

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