Live Chat Support & De-escalation Specialist

Mary Ann Buggs

**** **** ** **, ***********, NM *7112 707-***-**** ****************@*****.***

SUMMARY

• 10 years administration experience; 5 years virtual

• Tech experience from testing and writing manuals to remote help desk operations

• Excellent communication and ability to expertly manage customer interactions via phone and in person

• Strong organizational skills, self-motivated, with high attention to detail and follow through EMPLOYMENT HISTORY

NexRep Jan 2025 - Present

Inbound Call Representative Virtual

• Answered inbound and made outbound calls for clients such as Public Partnership LLC, facilitating the transition of New York State care consumers and personal assistants to a new health company

• Conducted sales calls for Essentials 360, enhancing customer engagement and satisfaction Faith Food Fridays Jan 2011 - 2024

Administrative Director Vallejo, CA

• Co-founded and operated a food pantry serving over 3,000 individuals weekly. Managed administrative tasks such as scheduling, data entry, and correspondence, ensuring smooth operations and improving efficiency

• Created, funded, and managed new programs such as the Vallejo Food Equity project and No Child Goes Hungry

Food Bank of Contra Costa & Solano Jan 2018 - 2021 Advocacy & Community Engagement Fairfield, CA

• Led community engagement for Federal and State anti-hunger bills and laws, including initiatives such as a Community Advocacy Panel and internal Ally Committee

• Initiated anti-hunger advocacy actions and partnered with other area food banks on programs and projects, enhancing collaboration and increasing the reach of advocacy efforts Wells Fargo Jan 2010 - 2018

Technical Solution Specialist Concord, CA

• Provided technical customer service and sold products for business banking customers who were using Quicken and QuickBooks.

• Interim team leader, consistently met or exceeded sales quotas. EDUCATION

Institute of American Indian Arts, New Mexico, NM Current San Jose State University, San Jose, CA

Seattle University, Seattle, WA

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