Multi-Site Operations & Transformation Leader

Jessica Ward

** ***** *****, **********, *** York, 845-***-****, *******.******@*****.***

PROFILE

Strategic and results-driven operations leader with 20+ years of experience leading multi-site operations, organizational transformation, business growth, and high-performing teams across retail, consulting, and service-based organizations. Proven success overseeing large volume business portfolios, optimizing operational performance, developing scalable processes, driving financial accountability, and building strong leadership teams. Recognized for creating sustainable operational frameworks, improving organizational efficiency, and aligning people, processes, and business objectives to achieve measurable results.

AREAS OF STRENGTH

●Operational Leadership & Strategy

●Multi-Site Operations Management

●Organizational Development

●Process Improvement & Optimization

●Change Management

●Cross-Functional Leadership

PROFESSIONAL EXPERIENCE

OWNER & CONSULTANT

M.E.A. Global Services LLC New York, NY June 2024 – Present

Provide strategic consulting and operational leadership services to sports program organizations seeking sustainable growth, improved efficiency, and long-term organizational success.

●Advise business leaders on operational strategy, organizational structure, and growth initiatives.

●Develop scalable systems, workflows, and performance frameworks that improve operational effectiveness.

●Create financial road maps that strengthen business stability, profitability, and scalability.

●Implement communication structures that improve alignment, accountability, and execution across teams.

●Guide organizations through strategic planning processes to achieve measurable business outcomes.

GLOBAL FLAGSHIP DIRECTOR

Tory Burch Woodbury Common, Central Valley, NY September 2025 – May 2026

Directed operations for the company's global flagship location, overseeing business performance, leadership development, workforce planning, and operational execution across retail and warehouse functions.

●Led operational strategy and performance management for a $30M business

●Managed and developed a leadership team responsible for delivering operational excellence and customer experience initiatives

●Facilitated forecasting, workforce planning, and business reviews to drive performance against key metrics

●Implemented operational priorities aligned with corporate objectives and brand initiatives

●Oversaw cross-functional coordination between store, warehouse, and leadership teams

DISTRICT SALES MANAGER

ECCO Northeast, Mid-Atlantic & New England Regions November 2022 – July 2025

Directed operations and business performance across fourteen locations generating approximately $25M in annual revenue.

●Led district-wide operational planning, execution, and performance management initiatives

●Developed and coached store leadership teams to improve operational effectiveness and financial results

●Established accountability measures and performance standards across multiple locations

●Conducted regular operational audits, site visits, and business reviews to identify opportunities for improvement

●Created a culture of trust, engagement, and continuous development throughout the district

●Successfully led a district turnaround, achieving budget and comparable sales goals within the first year

MULTI-UNIT MANAGER OPERATIONS & COMMUNICATIONS LEAD

Kipling Northeast Region February 2011 – November 2022

Provided operational leadership for a seven-location territory generating $15M annually while supporting company-wide operational initiatives, communications, and organizational development programs.

●Directed multi-site operations, workforce planning, and business performance initiatives

●Developed strategic action plans and operational improvement programs that increased efficiency and accountability

●Led cross-functional projects supporting retail operations, employee engagement, and organizational culture

●Created and implemented operational resources, training materials, and standard operating procedures

●Spearheaded the development of a digital operating procedures platform that reduced manual processes and improved productivity across stores

●Managed large-scale expansion efforts, opening more than fifteen new locations and leading hiring, onboarding, training, and operational launch activities

●Collaborated with senior leadership on organizational initiatives focused on inclusion, employee development, and operational effectiveness

FLAGSHIP AREA MANAGER

Miss Sixty / Energie Central Valley, NY & New York City December 2008 – February 2011

Managed flagship operations and provided operational support for multiple high-volume locations, generating approximately $10M in annual revenue.

●Implemented operational improvements to enhance performance and efficiency

●Developed management teams through coaching, training, and performance management

●Led client service initiatives and operational execution across the area

DISTRICT TRAINING MANAGER

Pacific Sunwear (PacSun) Hudson Valley Territory December 2002 – December 2008

●Directed district-wide leadership development and operational training initiatives

●Managed recruiting, interviewing, and onboarding processes for management positions

●Developed operational capabilities across multiple locations through coaching and training programs

●Supported business performance through operational excellence, workforce development, and customer

ACCOMPLISHMENTS

●Developed and implemented a digital operating procedures platform that improved efficiency and reduced manual administrative processes.

●Developed and implemented a digital associate and managerial training programs that improved field talent and people development.

●Directed the successful opening and operational launch of more than 15 retail locations.

●Recipient of Kipling's Global Purpose Award for Impact on Culture.

●Creator and publisher of the NORA communication platform supporting employee engagement and organizational communication initiatives.

●Served as Inclusion & Diversity leader and Community Pillar supporting enterprise-wide employee engagement programs for VF Corporation.

EDUCATION

SUNY Orange – Middletown, New York

Business & Nursing Studies

B.O.C.E.S. – Newburgh, New York

New York State Certified Nursing Assistant

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