Bilingual EHAP Caseworker and Program Support

Sandra M. Carvajal

**** ******* ******, ***** *******, Texas 75050

Cell # 817-***-****

**********@*****.***

SUMMARY

Energetic, results oriented and dedicated producer who prioritizes continual learning, and efficiently applies newly found knowledge to daily practices. Fosters an atmosphere of teamwork and gets along well with others as a congenial and people-oriented contributor. Proves an integral member of any organization with professionalism and self-motivation to obtain company and team goals.

EXPERIENCE:

22nd CENTURY TECHNOLOGIES, INC. @ DALLAS COUNTY EHAP (EMERGENCY HOUSING ASSISTANCE PROGRAM)

Bilingual Caseworker 03/2022 to 10/2025

Interview clients, identify their needs and assess their eligibility. Request, verify and update client information required to establish or re-establish eligibility. Confirms with landlords their participation with the program. Once eligibility has been determined, caseworker analyzes applicant/landlord documentation and supporting information to ensure eligibility and compliance with program requirements and applicable laws. Enter the case notes for each assigned case on to the application portal. Maintain knowledge of applicable policies, procedures and laws governing the DALLAS COUNTY HEALTH AND HUMAN SERVICES EHAP program. Attend departmental meetings and join staff meetings. Perform other duties as assigned such as assisting customer service workers with Spanish speakers and provide guidance to DCHHS application portal in their language, all this done with compassion and empathy.

ADASTAFF @ DALLAS COUNTY HEALTH AND HUMAN SERVICES

STRMU Caseworker- 2/2018 – 11/2020

Manage a client case load for short term housing and utility assistance program. Interview clients, identify their needs and assess their eligibility. Request, verify and update client information required to establish or re-establish eligibility. Prepare weekly and monthly reports that reflect client contact. Maintain contact with clients and mail appeal letters for program terminations. Prepare and submit all financial assistance payment records for processing. Perform other duties as requested.

PARADIES LAGARDERE @DFW AIRPORT

Accounts Payable Clerk/Team Lead at DFW Airport -06/2017- 04/2018

Data entry of invoices and credit memos from vendors of food, alcohol and non-alcohol purchases for payment. Enter invoices into STEM, logged, scanned and electronically transmitted them to corporate office daily keeping a watchful eye that the company is not overcharged for the daily deliveries made to 3 restaurants located at DFW Airport. Check invoices and credit memos for discrepancies. Clarify any questionable invoice items, prices or receiving signatures.

MID CITIES BARBER COLLEGE - Grand Prairie, TX – 3/2011-2/2017

Administrative Assistant Admissions Department / Student Services Coordinator

Manage admissions office. Assist students in the various parts of the application process. Organize orientation sessions preliminary to admission. Handle tasks such as maintaining student database on Premiere and Smart software.

FIRSTWORTHING COMPANY – Dallas, Texas

Human Resources Interpreter/Translator –

7/2004 – 11/ 2006

Translated Human Resources Employee Handbook, training and maintenance manuals from English to Spanish. Issued check requests for Human Resources vendors and vice-president expenses. Developed Spanish training classes for corporate employees.

EDUCATION

ELEMENTARY SCHOOL TEACHER – 1970 -MANSFIELD BUSINESS SCHOOL - Office Skills 1989

RICHLAND COLLEGE – Accounting I - NORTHLAKE COLLEGE – TEACHING ESL - 2 semesters

COMPUTER SKILLS: MS Word, Excel, Outlook, PageMaker - LANGUAGES – English/Spanish - English to Spanish Translator

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