Business Development & Customer Experience Leader

Ayana McKoy

Whiteville, NC

**************@*****.*** 910-***-****

Professional Summary

Results-driven business and customer experience professional with progressive leadership experience across retail, financial services, and sales environments. Proven track record of driving revenue growth, leading high-performing teams, and improving operational efficiency. Skilled in client relationship management, staff development, and performance optimization. Adept at balancing sales goals with exceptional customer service to deliver measurable business results. Currently pursuing a degree in Human Resources, with a strong interest in leadership development and organizational effectiveness. Professional Experience

Business Care Specialist

Truist — Whiteville, NC

Present

• Deliver customized financial solutions and support to business clients, ensuring high levels of satisfaction and retention

• Resolve complex customer concerns efficiently, improving client experience and trust

• Maintain in-depth knowledge of financial products and compliance standards to provide accurate guidance

National Sales Agent (Remote)

Extra Space Storage

May 2024 – October 2024

• Managed high-volume inbound and outbound sales calls, consistently meeting and exceeding sales targets

• Increased conversion rates by identifying customer needs and recommending tailored solutions

• Streamlined reservation processes to improve customer experience and efficiency Assistant Manager

Extra Space Storage — Savannah, GA

October 2023 – May 2024

• Supported daily operations, contributing to overall revenue growth and performance

• Led customer consultations and property tours, improving occupancy rates

• Tracked and analyzed performance metrics using Microsoft systems Team Lead

Sam’s Club — Savannah, GA

January 2023 – May 2024

• Supervised team operations, scheduling, and staffing to ensure productivity

• Recruited, trained, and coached employees to improve performance and retention

• Consistently met sales and customer service goals 2nd Assistant Manager

It’s Fashion — Hinesville, GA

March 2019 – June 2021

• Assisted in managing store operations, inventory, and visual merchandising

• Managed cash handling and register reconciliation with high accuracy

• Delivered strong customer service and supported sales initiatives Education

Bachelor’s Degree in Human Resources (In Progress) Strayer University

Associate’s Degree in Human Resources

Strayer University

Core Skills

• Team Leadership & Staff Development

• Sales Strategy & Revenue Growth

• Customer Relationship Management

• Operations & Performance Optimization

• Microsoft Office & Data Systems

• Recruiting, Training & Onboarding

• Regulatory Compliance

• Communication & Problem-Solving

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