Treasury and Relationship Banking Specialist

N A Natasha Abraham

Pueblo, CO ***** 719-***-****

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PROFESSIONAL

SUMMARY

Achieved high customer satisfaction through proactive communication and problem resolution.,Contributed to team success by effectively navigating changing work environments.,Demonstrated quick thinking and adaptability to support customer service excellence.

SKILLS Achieved consistent accuracy in

cash transactions through

diligent oversight.

• Streamlined cash drawer

maintenance processes, enhancing

operational efficiency.

•

Resolved customer issues

effectively, improving satisfaction

rates.

• Delivered clear and impactful

communication, fostering team

collaboration.

•

Maintained reliability in all

operational tasks, contributing to

team success.

• Advanced understanding of policies

and procedures, ensuring

compliance and efficiency.

•

WORK EXPERIENCE TREASURY OPERATIONS SPECIALIST/ BDO 09/2025 to CURRENT Glacier Bank Inc. Pueblo

Streamlined operational workflows, enhancing efficiency across departmental processes.

•

Analyzed data trends to inform strategic decision-making and improve service delivery.

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Collaborated with cross-functional teams to implement process improvements and reduce turnaround times.

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Managed vendor relationships, ensuring timely service delivery and adherence to contractual obligations.

•

Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.

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Boosted customer satisfaction, addressing client concerns in a timely and professional manner.

•

Utilized advanced analytical skills in order to resolve complex operational issues effectively.

•

Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.

•

SR. RELATIONSHIP BANKER 01/2023 to 09/2025

Vectra Bank Pueblo, CO

Assisted in maintaining and identifying new business and consumer clients.

•

Supported account management while discovering financial needs to help clients achieve financial success.

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BUSINESS BANKING CENTER MANAGER 08/2020 to 01/2023 Vice President Community Banks of Colorado Pueblo, CO 5 Direct employees. 7 indirect employees for a short time. uncovering my teams' strengths and growing their weaknesses. Building my book of business. Assisting clients of the teller line, banker and teller functions. Handling operations and successfully passing audits. Coaching associates, one on one meets.

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• Achievements/Tasks

ASSISTANT BANKING CENTER MANAGER 05/2019 to 08/2020 Community Banks of Colorado Pueblo, CO

Handling operations, assisted with audit preparation. 2 direct reports- coaching, leading by example. Adhering to new and changing policies. Assisted clients on the teller line as needed.

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• Achievements/Tasks

PERSONAL BANKER 11/2015 to 05/2019

Wells Fargo Bank Pueblo, CO

Completed compliance training and kept up with new and changing policies and procedures. Assisted clients with account management and maintenance.

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• Achievements/Tasks

EDUCATION High School Diploma 05/2011

La Junta High School, La Junta, CO

CERTIFICATES • Colorado Notary Public (2015-05 - Present)

• CNA NA.00834963 (2025-06- Present)

• CPR C8886C7B7 (2025-06- Present)

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