Multi-Unit Retail & Regional Operations Leader

HENRY GOMEZ

Los Angeles, California 626-***-**** *****.*****@*****.*** linkedin.com/in/henry-gomez Highly accomplished multi-unit leader with a history of tremendous success in specialty, premium, & luxury retail and proven expertise in portfolio management, business development, new store openings, inventory control, operations, P&L, recruiting, training, talent management, change management, administrative duties, net promoter scores (NPS), visual merchandising, and leadership development. SEPHORA (2025-2026)

Assistant Store Manager, Brands, Events, and Services Nov 2025 – Jan 2026 Oversaw brand partnerships, in-store events, and beauty services for a high-volume location, driving client experience, team performance, and revenue growth

• Led product launches and experiential activations to increase traffic, conversion and average basket

• Managed service operations, staffing and scheduling to maximize productivity and sales

• Partnered with brand vendors on merchandising, training and promotional strategy

• Coached and developed Beauty Advisors and Service Leads, elevating service standards and customer satisfaction

• Leveraged sales and service metrics to forecast demand and improve results DYSON (2017-2024)

Regional Manager, US Oct 2021 – Jun 2024

Shifted to focus on US business through physical store and omni-channel expansion, delivering strong comp growth

• Led $25m business as channel lead, responsible for planning, forecasting, and promotional strategy

• Delivered 30% comp growth across the portfolio, including the highest volume global door

• Achieved 85% Mystery Shop in 2022 through the development of an iconic experiential environment

• Worked with cross-functional team to develop sales drivers, while balancing expenses

• Supported budget planning and sales forecasting across the region, with submissions accounting for annual to weekly execution

Regional Manager, Americas Sep 2020 – Oct 2021

Accepted role to support broad regional business, navigating market complexities, driving YoY growth and challenging 2019 profitability

• Opened 2 stores, Valley Fair (US) and Chinook (CA) during complex pandemic

• Delivered $33m net revenue across Americas region

• Supported multiple markets with accurate planning, forecasting, and promotional strategy and execution

• Developed labor model to maximize top line sales versus expense, balancing key costs

• Worked with cross-functional team to develop sales drivers, while balancing expenses

• Supported budget planning and sales forecasting across the region, with submissions accounting for annual to weekly execution

Area Manager, West Coast Sep 2019 – Sep 2020

Promoted to support the western Americas, including California and Canada, developing process to integrate markets into regional programs and navigating complex pre- and post- covid environments.

• Worked to align 2 markets into a single performance and process management plan

• Expanded reach of stores to include new market in Los Angeles

• Navigated transition of 4 stores from traditional in store activities to supporting complex omnichannel solutions, including chat, phones, and in-store solutions

• Worked through transition of stores returning to in-store, customer facing business Flagship Store Manager Jun 2017 – Sep 2019

Joined Dyson as part of the Direct Retail team, supporting the development and launch of brick-and-mortar stores across the US and CA, including planning, operations, people, and implementation for the portfolio.

• Developed and defined talent profile and job descriptions for stores, hiring full teams across 3 stores in the US

• Created and launched comprehensive labor model for stores, launched across Americas region

• Successfully launched 3 stores in different geographic region during Q4 of 2017

• Managed bicoastal global flagship stores during initial launch, within the first 90 days of store opening

• Celebrated for championing company values (Fighter), being relentless in delivering the best results TEAVANA (2009-2017)

District Manager Sep 2014 – Jun 2017

Promoted to take over a high-profile district that was understaffed and underperforming in virtually every area prior to arrival – sales were down, payroll was over budget, and half the stores had no manager in place for 6 months or more. Turned it completely around and established it as one of the best in the entire company. Led a team of 150.

• Improved from 24th to 1st in the entire company (42 districts) for sales volume – ranked 1st for the last 2 years

• Drove the district from 37th to 5th in the entire company for sales results vs. plan by FY 2016

• Led 5 of the top 40 stores in the company, including the #1 location at South Coast Plaza

• Expanded from 9 stores and $5.9M in sales ($655K per store) to 12 stores and $9M in sales ($750K per store) General Manager Aug 2011 – Sep 2014

Managed several locations in Southern California after a promotion from team leader in 2011, including the high-volume store in Century City ($900K). Coached and led teams of up to 14, including 1 assistant manager and 3 team leaders. Team Leader Oct 2009 – Aug 2011

Joined Teavana as a team leader (shift manager) in the Santa Anita location. Consistently ranked as one of the top 40 sales producers in the entire company every week. Provided leadership and direction to 10 team members.

“His genuine interest in the development of others truly makes him one of the greatest leaders I've had the privilege to work with.” P. Michaelis, Former Regional Trainer and Area Manager, Teavana (LinkedIn Recommendation)

“As a business partner, Henry is a key contributor who can always be looked to for insights and impact to the business.

As an analyst, Henry's focus on details is unmatched. Henry carries the unique ability to drill down the numbers and understand the behaviors in store that are driving those numbers. As a leader, Henry is committed to his team. Henry always seeks to understand, collaborates when relevant and does what's right for his team and the business.” E. Chroniger, Sr Manager, Direct Retail, Dyson

“As a leader, Henry is second to none. He is able to inspire and motivate his team to achieve their best, and his positive attitude and approach are contagious. He is also a great mentor and is always willing to provide guidance and support no matter what.”

J. Guiragossian, Retail Field Recruiter, Psycho Bunny FIDM – Fashion Institute of Design and Merchandising (2 years of visual communication, graphic design) Situational Leadership Program (2015-2016); “5 Choices” Franklin Covey Program (2016)

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