Luxury Concierge & Property Management Professional

Cintia Tolis

Boston, MA *-*****@*******.*** 781-***-****

Fluent in English, Spanish, & Portuguese References Available Upon Request SKILLS & STRENGTHS

Concierge & Guest Services: Expertise in delivering personalized, high-end service Property Management: Proficient in overseeing operations, maintenance, and vendor coordination

Front Desk Operations: Skilled in creating welcoming, professional environments Customer Relationship Management: Adept at anticipating needs and fostering trust Technical Proficiency: Microsoft ORice Suite, Zello Communication App Strengths: Reliable, proactive, detail-oriented, organized, eRicient, strong communicator PROFESSIONAL SUMMARY

Dedicated hospitality professional with extensive experience in luxury concierge services and property management. Skilled in delivering exceptional guest and resident experiences by anticipating needs, managing complex requests, and building strong vendor relationships to ensure superior service quality and satisfaction. PROFESSIONAL EXPERIENCE

Concierge

NFC Amenities – Asbury Park, NJ

May 2024 – Present

• Deliver luxury concierge services at a high-end residential property, ensuring a seamless and professional front desk experience

• Anticipate and fulfill resident and guest needs, coordinating personalized service requests with vendors to exceed expectations

• Maintain meticulous service logs and reports, upholding exceptional standards of professionalism and quality

• Collaborate with vendors to streamline operations, enhancing resident satisfaction and service eRiciency

Concierge

The Metlo Boston – Boston, MA

May 2022 – May 2024

• Provided warm, professional front desk support, creating a welcoming environment for residents and guests

• Managed complex inquiries, amenity reservations, and service requests, ensuring prompt and courteous resolution

• Coordinated daily operations with housekeeping, valet, security, and third-party vendors to maintain seamless property functionality

• Tracked and secured deliveries, mail, and packages, implementing systems to ensure accurate handling and resident satisfaction

• Consistently achieved high satisfaction levels through proactive communication and attention to detail

Superhost / Property Manager

Airbnb – Sea CliR

June 2019 – Present

• Manage a top-rated Airbnb property, maintaining Superhost status through exceptional guest experiences

• Oversee bookings, guest communications, housekeeping, and maintenance to uphold 5-star standards

• Analyze performance metrics and reviews, proactively addressing feedback to ensure consistent quality

• Build strong vendor relationships to support eRicient operations and guest satisfaction Small Business Owner

Delta Tyler Waterproofing Inc – Revere, MA

May 2007 – April 2024

• Led all aspects of business operations, including budgeting, scheduling, and client relations, delivering high-quality waterproofing projects

• Anticipated client needs and managed vendor partnerships to ensure timely, high- standard service delivery

• Supervised staR, enforced safety regulations, and maintained compliance with industry standards

• Demonstrated organizational eRiciency and proactive problem-solving to drive business success

Cass & Company – Four Seasons

Personal Assistant to Private Family – Boston, MA

2011 – 2013

• Assisted household manager with daily routines, schedules, and task coordination

• Supported personal and professional needs, ensuring smooth day-to-day operations

• Handled confidential matters with discretion and professionalism EDUCATION

Bachelor’s Degree in Elementary Education

Graduated: 1989

CERTIFICATIONS & ACHIEVEMENTS

Airbnb Superhost (Since 2019)

Notary Public (Valid until June 2027)

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