Senior Software Engineer - Cloud & ServiceNow

Muhammad Sher

Senior Software Engineer

****************@*****.*** +1-917-***-**** South Ozone Park, NY 11420, USA linkedin.com/in/muhammad-sher-6b68b33b4

SUMMARY

Senior Software Engineer with 10+ years of experience building scalable, cloud-native applications across full- stack technologies including JavaScript/TypeScript, Node.js, React.js, and modern microservices architectures. Strong expertise in REST APIs, GraphQL, real-time systems, enterprise integrations, and ServiceNow platforms, along with ServiceNow capabilities in ITSM, HRSD, CMDB, Service Portal, also experience in databases

(MongoDB, PostgreSQL, Oracle). Skilled in AWS, Docker, Kubernetes, CI/CD pipelines, and DevOps practices, with a proven ability to lead teams, deliver high-performance systems, and implement AI/LLM-driven solutions to enhance automation and business workflows.

SKILLS

Programming Languages: — JavaScript (ES6+), TypeScript, Python, SQL, PHP, Laravel Frontend — React.js, Next.js, Redux Toolkit, Zustand, HTML5, CSS3, Tailwind CSS, Material UI, Bootstrap, Ant Design

Backend — Node.js, Express.js, NestJS, FastAPI, RESTful APIs, GraphQL (Apollo), Django, Microservices Architecture

ServiceNow Platform: — ITSM (Incident, Problem, Change, Request, Knowledge Management), ITOM

(Discovery, CMDB, Service Mapping, Event Management), HRSD, SecOps, ITBM, Flow Designer, App Engine Studio, Script Includes, Business Rules, Client Scripts, Glide Record, Integration Hub, Service Portal, Now Experience UI Builder, Service Mapping, MID Server, Performance Analytics, Service Catalog, ACLs, Script Includes

Database: — MongoDB, PostgreSQL, MySQL, Oracle Database, Redis, Pinecone, Database Design, Query Optimization, Indexing, Aggregation Pipelines, Transactions, Performance Tuning DevOps & Cloud: — AWS (EC2, S3, Lambda, ECS, EKS), Azure, Docker, Kubernetes, OpenShift, Helm, CI/CD

(Jenkins, GitHub Actions, GitLab CI/CD, AWS Code Pipeline, Code Deploy) API & Integration — REST APIs, GraphQL, API Gateway (NGINX, Kong), Integration Hub, Webhooks, Third-party Integrations (Jira, Atlassian, Workday, Active Directory) Real-Time & Messaging: — Web Sockets (Socket.io), Kafka, RabbitMQ, Redis Pub/Sub, Event-Driven Architecture AI / LLM Technologies — OpenAI GPT-4, Claude, Gemini, LangChain, Retrieval-Augmented Generation (RAG), Prompt Engineering, AI Agents, Function Calling, Tool Calling, Structured Outputs, Semantic Search, Embeddings, Pinecone, Vector Databases, LLM Integration, Conversational AI, AI Chatbots, Document Intelligence, Text Summarization, Knowledge Retrieval, Prompt Optimization Testing & Quality Assurance: — Jest, Mocha, Cypress, Playwright, Selenium WebDriver, Postman, Swagger

(OpenAPI), Postman, Unit Testing, Integration Testing, End-to-End (E2E) Testing, Test Automation Monitoring & Observability: — Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Datadog, AWS CloudWatch

Security & Authentication — JWT, OAuth 2.0, SSO, RBAC, ACLs, Secure API Design, OpenID Connect (OIDC), Single Sign-On (SSO), Authentication & Authorization, Audit Logging, Rate Limiting Tools & Methodologies: — Git, GitHub, GitLab, Bitbucket, Jira, Confluence, Agile (Scrum/Kanban), SDLC, TDD Software Development Practices: — Agile (Scrum/Kanban), SDLC, Test-Driven Development (TDD), Microservices Architecture, System Design/Architecture, Performance Optimization, Code Reviews, Continuous Integration & Delivery

Other Skills and Qualities: — Multilingual programming, Database Design, Database Migration, Domain-Driven Design (DDD), Design Patterns, Distributed Systems, Project Ownership, Team Lead, Work Independently, Mentorship, communication Skills, Cloud-Native Development, Performance Optimization, Scalability, Resilience Engineering, DevOps Practices, Apache Airflow, Prometheus, Datadog, CloudWatch, ELK Stack, JIRA. PROFESSIONAL EXPERIENCE

Senior Software Engineer

ServiceN Tech

12/2021 – Present

•Led end-to-end design, development, deployment, and production support of cloud-native enterprise applications using React.js, Next.js, TypeScript, Node.js, Python, FastAPI, MongoDB, PostgreSQL, Redis, and AWS, delivering scalable, high-performance solutions across the complete SDLC.

•Architected scalable microservices and event-driven applications using AWS Lambda, Amazon EKS, API Gateway, EventBridge, Step Functions, Docker, Kubernetes, ECS, and S3, improving application scalability, resilience, and operational efficiency.

•Designed and developed responsive, SEO-friendly front-end applications using React.js, Next.js, TypeScript, Redux Toolkit, Tailwind CSS, Material UI, HTML5, CSS3, and modern JavaScript (ES6+), enhancing user experience and application performance.

•Developed secure backend services using Node.js, Express.js, NestJS, Python, and FastAPI, implementing RESTful APIs, GraphQL APIs, OpenAPI (Swagger), OAuth 2.0, JWT Authentication, Role-Based Access Control

(RBAC), API versioning, rate limiting, and audit logging.

•Built enterprise AI-powered solutions using OpenAI GPT-4, Claude, Gemini, LangChain, Retrieval-Augmented Generation (RAG), Prompt Engineering, Embeddings, Pinecone Vector Database, Semantic Search, Structured Outputs, Tool Calling, AI-powered Summarization, and Intelligent Workflow Automation, accelerating business decision-making and reducing manual effort.

•Developed intelligent chatbot and document automation solutions using LLMs, vector search, semantic retrieval, automated document analysis, human-review workflows, and conversational AI, improving operational productivity and customer experience.

•Designed and optimized MongoDB, PostgreSQL, MySQL, Redis, and Oracle databases through query optimization, indexing, aggregation pipelines, execution-plan analysis, transactions, caching strategies, and database tuning, reducing processing time by approximately 40%.

•Designed and delivered enterprise AI-powered applications using OpenAI GPT-4, Claude, Gemini, LangChain, Retrieval-Augmented Generation (RAG), Prompt Engineering, Embeddings, Pinecone Vector Database, Semantic Search, Structured Outputs, Function/Tool Calling, AI Agents, Conversational AI, Intelligent Chatbots, Automated Document Processing, Text Summarization, Knowledge Retrieval, Context-Aware Question Answering, Human-in-the-Loop Review Workflows, Vector Search, Prompt Optimization, LLM Evaluation, AI Workflow Automation, and Retrieval Pipelines to automate business processes and improve decision-making.

•Integrated enterprise platforms including ServiceNow, Jira, Atlassian, Workday, Active Directory, and third- party REST APIs using Integration Hub, Webhooks, and secure API integrations, streamlining enterprise workflows.

•Customized and enhanced ServiceNow ITSM, ITOM, HRSD, CMDB, Service Catalog, Service Portal, Flow Designer, Business Rules, Script Includes, Client Scripts, Performance Analytics, Discovery, Service Mapping, and App Engine Studio, improving service delivery and operational visibility.

•Built real-time messaging and event-driven solutions using Kafka, RabbitMQ, Redis Pub/Sub, WebSockets

(Socket.io ), MQTT, and asynchronous messaging, enabling scalable communication across distributed systems.

•Established and maintained enterprise CI/CD pipelines using GitHub Actions, GitLab CI/CD, Jenkins, AWS CodePipeline, Docker, Kubernetes, Helm, automated testing, vulnerability scanning, artifact management, secrets management, deployment automation, rollback strategies, and release orchestration.

•Implemented comprehensive monitoring and observability using AWS CloudWatch, Prometheus, Grafana, ELK Stack, Datadog, centralized logging, distributed tracing, metrics collection, alerting, and performance monitoring, improving application reliability and incident response.

•Diagnosed and resolved complex frontend, backend, API, database, cloud infrastructure, and production issues using logs, metrics, traces, SQL analysis, CloudWatch, and root cause analysis, implementing preventive improvements that increased overall system stability.

•Led Agile software delivery by participating in Sprint Planning, Backlog Grooming, Estimation, Daily Stand- ups, Sprint Reviews, Retrospectives, Code Reviews, Technical Design Sessions, and Cross-functional Collaboration with Product, UX, QA, DevOps, Security, and Business teams.

•Mentored and guided a team of 5–7 software engineers, promoting coding standards, design best practices, knowledge sharing, and engineering excellence while improving development velocity by 25%. Full Stack developer

AT&T

01/2019 – 11/2021

•Developed scalable full-stack applications using MERN stack (MongoDB, Express.js, React.js, Node.js) with microservices architecture.

•Built and optimized RESTful APIs and GraphQL services (Apollo Server/Client) for enterprise system integrations.

•Designed responsive frontend applications using React.js, Next.js, TypeScript, Redux Toolkit, and JavaScript

(ES6+).

•Implemented Google Maps API and Mapbox for geospatial features, tracking, and data visualization.

•Integrated production-ready LLM solutions with React.js, Next.js, Node.js, FastAPI, MongoDB, PostgreSQL, AWS Lambda, API Gateway, Docker, Kubernetes, Amazon EKS, EventBridge, and Step Functions while implementing monitoring, prompt versioning, secure API integration, caching, audit logging, RBAC, and human-review controls for enterprise-grade AI applications.

•Integrated ServiceNow (ITSM, Incident, Change, CMDB) with enterprise systems using REST APIs and IntegrationHub.

•Automated workflows using ServiceNow Flow Designer, Business Rules, Client Scripts, and Script Includes.

•Developed backend services using Node.js, Express.js, and NestJS, improving scalability and performance.

•Worked with MongoDB, PostgreSQL, MySQL, and Oracle DB, including query optimization and indexing.

•Built real-time features using WebSockets (Socket.io) for live updates and communication.

•Designed event-driven systems using Kafka and RabbitMQ for asynchronous processing.

•Deployed applications using Google Cloud Platform (GCP), Azure, Docker, Kubernetes, and OpenShift.

•Built CI/CD pipelines using Jenkins, GitHub Actions, and Azure DevOps, improving deployment efficiency.

•Followed Agile practices using Jira, participating in sprint planning, stand-ups, and retrospectives.

•Used Git, Bitbucket, and GitHub for version control and collaborative development workflows.

•Implemented automated testing using Jest, Mocha, Cypress, and Playwright, improving quality and reducing production bugs.

•Improved application performance by 30% using caching, lazy loading, and API optimization techniques. Software Engineer

Otis Elevator

01/2015 – 12/2018

•Developed and maintained scalable backend systems using Node.js, Express.js, and JavaScript (ES6+), supporting enterprise-grade applications and high-traffic workloads.

•Designed and implemented RESTful APIs and microservices architecture, improving system scalability and maintainability by 30%.

•Built responsive frontend interfaces using React.js, HTML5, CSS3, and modern JavaScript, enhancing user experience and performance by 25%.

•Worked with MongoDB, PostgreSQL, and SQL databases, performing query optimization and indexing to reduce latency by 25%.

•Contributed to full-stack MERN development (MongoDB, Express.js, React.js, Node.js) for internal tools and business applications.

•Deployed applications on AWS using Docker and Kubernetes, ensuring scalable and containerized cloud infrastructure.

•Implemented CI/CD pipelines using GitHub Actions, improving deployment speed, automation, and release efficiency by 40%.

•Collaborated in an Agile/Scrum environment, participated in code reviews and sprint cycles, and improved system reliability and performance through debugging and optimization, resulting in 30% improved system stability.

EDUCATION

Bachelor's in Computer Science

University of Punjab

2010 – 2014

Contact this candidate