Customer Service Representative - High-Volume Calls

LETTY SEGURA

Customer Service Representative

*************@*****.*** 773-***-**** Chicago, Illinois WORK EXPERIENCE

Education Receptionist

RIS

**** - **** *****, ***** *****

Scheduled meetings with parents, answered phones, directed calls to the appropriate teachers, helped parents with payment queries and issues.

Property Management Front Desk

400 East Randolph

2023 - 2023 Chicago, Illinois

Managed 50+ incoming calls daily and coordinated apartment tours and move-in schedules for over 100 residents. Contacted residents about their insurance and any follow-ups they needed regarding construction, storage space, and outdoor patio reservations.

Created maintenance tickets residents with electrical, plumbing, or water issues.

Copywriter/Proofreader

Remote/Freelance

2021 - 2023 Worldwide

Crafted detailed product reviews and summaries for e-commerce clients in tech and home goods, enhancing product visibility and consumer engagement.

Completed 15+ client projects on time by following detailed instructions, strategically employing provided keywords, and making necessary edits to enhance content quality. Proofread and edited writers' work to ensure adherence to project guidelines by verifying grammar, tone, and formatting requirements.

SUMMARY

Customer Service Representative with

extensive experience managing high-

volume calls and coordinating logistics,

adept at enhancing consumer

engagement through meticulous

communication and attention to detail.

EDUCATION

Bachelor's of Fine Arts

Design

Illinois Institute of Art

2006 - 2009

Chicago, Illinois

SKILLS

Customer Service

Conflict Resolution

Problem Solving

Communication Skills

Time & Deadline Management

Proactive

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