Operations Supervisor - Process & Compliance Lead

Maria Alexandra Roth

Kennett Square, PA ***** 484-***-**** *****************@*****.***

WWW: Bold Profile

Summary

Results-oriented Supervisor with expertise in team coordination and operational efficiency. Specializes in enhancing performance and ensuring service quality to drive customer satisfaction. Experienced in managing multiple projects focused on process improvements and compliance. Collaborated effectively with upper management to achieve organizational goals.

Skills

Operations management

Staff scheduling

Inventory management

Compliance management

Performance monitoring

Quality control

Budget management

Process improvement

Training development

Training and mentoring

Coaching and mentoring

Employee motivation

Task delegation

Team leadership

Change management

Conflict resolution

Customer satisfaction

Customer service

Workplace safety

Department organization

Priority management

Relationship building

Effective communication

Verbal and written communication

Team building

Operational efficiency

Complex Problem-solving

Priority management

Department organization

Experience

SUPERVISOR 04/2023 - Current

Maris Grove Retirement Community - Glen Mills, Pennsylvania

Supervised daily operations of care staff and support personnel to maintain service quality.

Coordinated staff schedules to ensure optimal coverage and support for all shifts.

Trained new employees on community policies and resident care procedures for consistent standards.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Monitored employee productivity and provided constructive feedback to support professional development.

Ensured compliance with health regulations and safety standards in the community.

Facilitated interdepartmental communication to strengthen teamwork and improve operational efficiency.

Conducted regular meetings to discuss resident needs and service improvements.

Assisted in developing training programs for ongoing staff development initiatives.

Monitored inventory levels of supplies and coordinated timely reorder processes.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Participated in recruitment efforts by interviewing prospective candidates for open positions.

SUPERVISOR 04/2020 - 01/2023

Atria Senior Living - Lafayette, PA

Trained new employees on company policies and procedures.

Led weekly team meetings to discuss progress, address issues, and plan future actions.

Prepared and presented reports on team performance, challenges, and achievements to senior management.

Developed strategies to improve team performance and productivity.

Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

RESTAURANT OWNER 08/2013 - 03/2020

The Schnizel Haus - Pottstown, Pennsylvania

Developed and implemented menu offerings and pricing strategies.

Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.

Managed daily restaurant operations and staff schedules.

Trained employees on customer service best practices and kitchen procedures.

Engaged with customers to gather feedback on needs and preferences, enhancing service quality.

Cultivated a positive dining atmosphere through staff engagement and training.

Monitored financial performance and controlled operational costs.

Optimized profits by controlling food, beverage and labor costs.

Established standards for quality control, customer service, health and safety regulations.

Hired, trained and motivated staff to fill all restaurant openings.

Coordinated supplier relationships for inventory management and procurement.

Maintained cleanliness and sanitation across foodservice, storage and preparation stations.

Managed food preparation, guest interaction, quality control and customer relations.

Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.

Analyzed financial reports to identify areas of improvement or cost savings opportunities.

Analyzed customer feedback to ensure satisfaction with menu items and services.

Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies.

Created menus highlighting local ingredients to align with customer preferences.

Developed and implemented strategies to enhance team performance, improve processes and boost results.

Created menus highlighting local ingredients to align with customer preferences.

Developed and implemented strategies to enhance team performance, improve processes and boost results.

Education and Training

Stuttgart University - Germany BBA

Marketing, 06/2002

Comercial School Goepingen - Germany Some College (No Degree)

Cooking Certificat

Languages

English:

Full Professional

German:

Native/ Bilingual

Romanian:

Native/ Bilingual

Contact this candidate