Remote Virtual Assistant Administrative Specialist
Resume:
William Toman
****.*****@*****.***
*** ******** ***** ***********, ** 30230
Experience
Midsouth Steel, LLC March 2024-April 2026
Contract Administration/Lead in AR Customer Billing and Collections/Accounts Receivable Specialist
• Managed monthly billings for 100+ accounts, driving $85M+ in annual revenue
• Cut delinquent receivables from 60+ days to under 45 days, improving cash flow
• Strengthened financial accuracy by supporting month-end and year-end close processes
• Improved reporting reliability through precise reconciliation of outstanding balances
• Resolved customer disputes efficiently, contributing to consistently high client satisfaction
• Accelerated payment processing by securing required legal waivers and contractual documents
• Released retainage funds promptly to support project and cash-flow timelines
• Reduced legal exposure by coordinating lien filings and Affidavits of Nonpayment with attorneys
• Supported successful legal collection efforts for delinquent accounts
• Enhanced departmental efficiency by training and coordinating the AR team to collaborate cross-functionally
Bankers Life Mar. 2023-Feb. 2024
Insurance Agent
• Licensed in North Carolina, Ohio, and Virginia for Life, Health, and Medicare, enabling expansion into multi-state markets
• Generated consistent new business by prospecting through outbound calls and door-to-door outreach for Medicare, life, critical illness, and long/short-term care products
• Increased client retention by delivering tailored insurance solutions that aligned with evolving Life, Health, and Medicare needs
• Built a sustainable referral pipeline by cultivating long-term client relationships and trust
• Improved policy accuracy and client satisfaction by conducting detailed fact-finding to assess financial needs, coverage gaps, and existing investments. North Carolina A&T State University Athletics Communications Feb 2019 - Mar. 2023 Assistant Director for Athletic Communications
• Served as primary media contact for volleyball, women’s basketball, softball, women’s bowling, women’s tennis, and men’s golf
• Increased visibility for athletics by writing feature stories and producing video content for ncataggies.com
• Delivered accurate, real-time game data by operating Stat Crew and Genius Sports for volleyball, basketball, and softball
• Boosted fan engagement by creating and posting videos and graphics across Twitter and Instagram
• Covered NCAA championship events for women’s basketball, women’s bowling, and women’s volleyball in 2021, contributing to national exposure Education
The Ohio State University, Columbus, Ohio
Bachelor of Arts in Communication and Journalism: June 2009 Louisiana State University Shreveport, Shreveport, LA Masters of Accounting: Expected Graduation date: June 2029 Certification/licenses
Notary Public, State of Georgia (Commissioned)
Skills
• ERP Systems (Textura, Procore, GC Pay, VCC, Viewpoint Vista, Sage)
• Adobe Creative Suite
• Microsoft Office 365
• Social Media Web sites (Facebook, Twitter and Instagram) and BoxOutSports
• Stat Crew (Volleyball, Football, Men’s and Women’s Basketball, Baseball/Softball, Soccer, Football and Golf Stat)
• Web editing (Netitor, Neulion, Streamline and Sidearm)
• Video editing software programs (Final Cut Pro, The Avid, Grass Valley, Sony Vegas, iMovie and Abode Premier)
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