Customer Support & Operations Support Specialist

Ashley V. Griffin

Hagerstown, MD • 240-***-**** • ******.*******@*****.***

Professional Summary:

Customer-focused professionals with experience supporting internal teams and customers in fast-paced, high-accountability environments. Skilled in inbound and outbound call handling, written communication, documentation, issue triage, and escalation. Known for professionalism under pressure, strong attention to detail, and ownership of problems through resolution. Experienced supporting onboarding and training, reporting IT and system issues, and maintaining strict security and confidentiality standards.

Professional Experience:

Ventura Foods — Processor

January 2026 – May 2026

• Prepare and process food products according to established formulas while ensuring continuous supply to production filling lines

• Operate Local Control Panel (LCP) systems and scales to accurately measure and add ingredients for batch production

• Monitor batch processing and transfer completed batches to production lines or portable processing equipment

• Provide product samples to Quality Control (QC) to confirm specifications prior to packaging

• Maintain accurate batch records including ingredient usage, lot numbers, and rework documentation

• Perform pre-startup equipment checks and complete production and shift documentation

• Set up processing equipment for daily production schedules and ensure equipment is properly cleaned and sanitized

• Flush product lines and pumps at the end of production runs and maintain safe, organized work areas

Saputo — Bosch Operator

April 2024 – August 2025

• Communicated regularly with internal teams to resolve workflow issues and prevent production delays

• Assisted with training new employees and monitored progress during onboarding

• Served as a lead support resource during job training and coached employees on process adherence

• Performed machinery quality checks and verified readiness and safety standards

• Documented equipment concerns and escalated IT or system issues to appropriate support teams

• Maintained security awareness and ensured compliance with safety and operational procedures

Coca-Cola — Production Operator

September 2023 – April 2024

• Communicated with internal teams to coordinate support and resolve operational issues

• Maintained accurate documentation and completed routine checks requiring strong attention to detail

• Assisted with onboarding support by reinforcing procedures, expectations, and safety standards

• Worked effectively in a fast-paced environment requiring reliability and consistent performance

Country Pure Foods — Food Safety Quality Technician

July 2023 – September 2023

• Inspected materials and products to ensure compliance with quality and safety standards

• Maintained organized documentation related to quality inspections

• Communicated inspection findings and ensured adherence to established procedures

Country Pure Foods — Machine Operator (Filler)

July 2022 – July 2023

• Operated production equipment while maintaining accuracy, cleanliness, and safety standards

• Followed detailed operating procedures and quality guidelines

• Identified equipment issues and reported concerns quickly to minimize downtime

AmerisourceBergen — Warehouse Associate / Case Picker

February 2022 – July 2022

• Performed accurate order fulfillment in a fast-paced warehouse environment

• Resolved discrepancies and maintained strong attention to detail

• Followed strict safety procedures while meeting productivity expectations

Allied Universal — Security Officer / Dispatch

June 2021 – December 2021

• Handled dispatch communications and provided professional customer service while maintaining security protocols

• Documented incidents and escalated issues appropriately

• Maintained confidentiality and safeguarded sensitive information while supporting daily operations

Frito-Lay (FLNA) — Production Support Technician

March 2020 – April 2021

• Trained new employees on equipment operation and process adherence

• Supported onboarding and monitored employee progress

• Maintained documentation and contributed to a safe, organized work environment

Maryland Live Casino — Table Games Dealer

May 2018 – November 2019

• Delivered high-quality customer service in a fast-paced, highly regulated gaming environment

• Maintained accuracy and professionalism while handling financial transactions

• Ensured compliance with gaming regulations and company procedures

Horseshoe Casino — Table Games Dealer

November 2014 – November 2017

• Provided professional customer service while managing table games operations

• Maintained accuracy and adherence to regulatory and operational procedures

Maryland Live Casino — Slot Attendant

October 2013 – May 2014

• Assisted customers with machine operation and resolved issues professionally

• Handled transactions and maintained accurate records

• Reported equipment malfunctions and coordinated support when needed

Education

Meade Senior High School — High School Diploma

Hagerstown Community College

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