Experienced IT Support and Telecom Consultant
Resume:
David Eurich
About
Skilled professional with more than fourteen years experience in the technology field. Fourteen years experience supporting a call and data center. Skilled professional providing world class customer support. Strong leadership, communications and organizational skills. Self starter with ability to learn applications quickly and create innovated process change. Team leader capable of managing multiple tasks to achieve successful results. Proven project management experience. Strong ITIL foundation, learned through experience and college.
Experience
Cabela's Outfitter
Present · 6 months Oct 2024 to Present
Stocked inventory, World class support for helping.
Skills: Customer Satisfaction and world class support Gone Green LLC Retail Sales
Jul 2011 - Oct 2024 · 13 yrs 4 months
Ensure seamless integration and maximize uptime for all critical operations by installing, configuring, and supporting Telecom systems, fax machines, computers, wireless security setups, WiFi networks, and POS systems. Maintain consistency, efficiency, and positive experience for all customers by creating and implementing robust policies for store operations, employee conduct, and customer interactions. Key Accomplishments:.
IT Consultant
Computer Doctor (Self employed) Feb 2009 - Oct
Delivered IT support and leadership to individuals and small businesses in resolving hardware, software, and web service issues. Ensured seamless adoption of newly implemented technologies and processes along with conducting engaging and effective training sessions for end users. Delivered IT support and leadership to individuals and small businesses in resolving hardware, software, and web service issues. Ensured seamless adoption of newly implemented technologies and processes along with conducting engaging and effective training sessions for end users. LAN Supervisor/Hardware Imaging
Aug 2001 - Jan 2009
Maintained high service levels, while delivering specialized support services to internal call center users around the clock. Leveraged extensive experience with call centers and data centers to apply advanced technical skills effectively. Led strategic planning, meticulous execution, and optimization of networked information systems projects, covering extensive configurations, troubleshooting, and proactive management of vendor partnerships. Implemented project initiatives on national scale to ensure alignment with organizational goals and objectives. Fostered productive work environment by offering effective leadership, training, and valuable support to non-exempt level administrators. Key Accomplishments:
• Streamlined functionality and heightened operational efficiency by monitoring internal information systems from desktops to servers.
• Attained optimal outcomes, while demonstrating strategic understanding of company procedures and practices.
• Enhanced customer service and bolstered company operations by executing complex technical assignments proficiently.
• Served as subject matter expert in imaging Windows-based machines for ensuring reliable and consistent system configurations. Maintained high service levels, while delivering specialized support services to internal call center users around the clock. Leveraged extensive experience with call centers and data centers to apply advanced technical skills effectively. Led strategic planning, meticulous execution, and optimization of networked information systems projects, covering extensive configurations, troubleshooting, and proactive management of vendor partnerships. Implemented project initiatives on national scale to ensure alignment with organizational goals and objectives. Fostered productive work environment by offering effective leadership, training, and valuable support to non-exempt level administrators. Accomplishments included customer service and bolstered company operations by executing complex technical assignments proficiently. • Served as subject matter expert in imaging Windows-based machines for ensuring reliable and consistent system configurations. IT Desktop Coordinator
Feb1996 - Aug 2001
Provided 24x7 support to call center. Ordering, maintain, repairing all Laptops and desktop computers within building
Senior Electronic Lab Technician
Jul 1990 - Dec 1995
Supervised student employees, maintained and repaired 22 computers. Designed and fabricated electronic projects including circuit board fabrication, ordered electronic components for electronic department. Provided support for electronic professors and their classes. Repaired, calibrated and maintained electronic equipment. Education
Delta College
EET – Associates in Applied Science in Electronic Engineering Technology 1990 -1995
Accomplishments
Concentric Network Peak Performer award,
Concentric Network Team player award, 2001 Concentric Concentric Network Team player award, 2001
Concentric Network Facility Move award, 2000
Concentric Network Peak Performer award, 1999 panel expert that developed an Delta College Outstanding student employee award, 1994, & 1995 Delta College Student judge for industrial competition, 1994, & 1995
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