Fertility Revenue Cycle and Operations Specialist
Resume:
Emily E. Landau
Ocala, FL
516-***-**** ******@*******.***
PROFESSIONAL SUMMARY
Healthcare Operations and Revenue Cycle professional with 5+ years of specialized fertility financial counseling experience and 10+ years of progressive healthcare operations experience. Strong background in insurance verification, prior authorizations, fertility benefits, financial clearance, revenue cycle support, and healthcare systems management. Experienced working within fertility networks and collaborating cross- functionally with clinical, billing, and operational teams to optimize patient financial workflows. Proficient in multiple EMR/EHR and fertility-specific healthcare systems including IDEAS, Resource, Artworks, FERT, NextGen, and Azalea. CORE COMPETENCIES
• Insurance Verification & Benefits Investigation
• Prior Authorizations
• Financial Clearance
• Fertility Treatment /Financial Coordination
• Healthcare Operations Support
• Claims & Coverage Review
• Patient Financial Services
• Healthcare Systems & EMR Management
• Workflow Coordination
• HIPAA Compliance
• Cross-Functional Collaboration
• Process Improvement
• Medical Billing & Coding
• Healthcare Administration
PROFESSIONAL EXPERIENCE
Financial Educator
Shady Grove Fertility / US Fertility
January 2024 – Present
• Provide fertility financial counseling and insurance guidance for patients undergoing IVF, IUI, egg freezing, and elective and ONCO fertility preservation treatment.
• Verify infertility benefits, coordinate prior authorizations, and review patient financial responsibility for fertility treatment plans.
• Collaborate with billing, clinical, and operational departments to ensure financial clearance prior to treatment initiation.
• Educate patients regarding insurance exclusions, reimbursement processes, financing options, and self-pay treatment costs.
• Manage high-volume financial case coordination while maintaining accuracy, eFiciency, and HIPAA compliance.
• Support operational workflows and payer communication processes within a large fertility network organization.
Financial Counselor
REACH Fertility
January 2022 – January 2024 Charlotte, NC
• Counseled patients regarding fertility treatment costs, insurance coverage, prior authorizations, and financial responsibility.
• Advised patients regarding third-party fertility treatment financial responsibilities including donor egg/sperm, surrogacy and fertility treatment coordination.
• Conducted insurance verification and benefits investigations for fertility services and procedures.
• Prepared treatment cost estimates and coordinated patient financial clearance prior to treatment cycles.
• Worked cross-functionally with clinical, billing, and scheduling departments to streamline patient financial workflows.
• Utilized fertility-specific EMR and healthcare systems including Artworks, IDEAS, Azalea, NextGEN.
• Assisted patients with financing resources, reimbursement questions, and insurance appeals guidance.
• Maintained detailed documentation while ensuring regulatory compliance and operational accuracy.
• Served as Team Lead supporting onboarding, training, coaching, and mentorship of new and existing financial counseling staF.
• Provided workflow guidance, process support and operational training to improve departmental eFiciency and consistency.
• Assisted leadership with team coordination, escalation support, and maintaining high standards of patient service and financial accuracy. Medical Assistant
REACH Fertility
June 2021 – December 2021 Charlotte, NC
• Supported providers during fertility consultations and procedures.
• Updated patient records and treatment documentation within EMR systems.
• Coordinated prior authorization documentation and patient communication.
• Educated patients on medications, treatment plans, and follow-up care instructions.
Scrub Technician
REACH Fertility
October 2020 – June 2021 Charlotte, NC
• Assisted providers during fertility procedures using sterile technique.
• Prepared operating rooms and maintained surgical instrumentation and supplies.
• Coordinated procedural documentation and prior authorization support. Medical Assistant
GoHealth Urgent Care
July 2019 – February 2020 Matthews, NC
• Verified insurance information and registered patients within EMR systems.
• Coordinated patient intake, documentation, and clinical workflow support.
• Performed EKGs, phlebotomy, laboratory testing, and medication administration. Clinical Lab Assistant
Atrium Health CMC Main
December 2018 – July 2019 Charlotte, NC
• Processed laboratory specimens and assisted with order entry operations.
• Supported laboratory workflow management and inventory maintenance. ER / Healthcare Technician
Good Samaritan Hospital Medical Center
February 2016 – December 2018 West Islip, NY
• Provided patient care support within a fast-paced emergency department setting.
• Assisted with specimen collection, IV starts, EKGs, and EMR documentation.
• Collaborated with multidisciplinary healthcare teams during emergency response situations.
Phlebotomist
Enzo Clinical Labs
August 2015 – February 2016 Farmingdale, NY
• Collected and processed laboratory specimens while maintaining accurate patient documentation.
• Entered patient demographics and insurance information into laboratory systems. Collections Technician / Phlebotomist
American Red Cross
March 2014 – August 2015 Greater New York
• Conducted donor eligibility screening and specimen collection.
• Processed blood products and maintained operational workflow standards. EDUCATION
Associate degree – Health Information Technology
Rasmussen University 2021
Medical Billing & Coding Certificate
Obtained October 2020
Certified Medical Assistant Program
Branford Hall Career Institute 2010
ADDITIONAL STRENGTHS
• Strong analytical and organizational skills
• High-volume healthcare operations experience
• Ability to explain complex insurance and financial information clearly
• Experienced in fertility-specific insurance workflows and reimbursement processes
• Adaptable to remote healthcare operations environments
• Strong attention to detail and process accuracy
Contact this candidate