Remote Client Support & Technical Customer Service
Resume:
Mimi Tebid
Hutto, TX *****
**********@*****.***
Work Experience
Customer Service Representative/Technical Support
Newco
June 2025 to April 2026
Customer Service Representative Healthcare
Working Solutions-Hutto, TX
March 2023 to June 2025
Professional Highlights (Indeed-Optimized)
● 5+ years of remote customer service experience in healthcare and technical support environments.
● High-volume inbound call handling, scheduling, billing inquiries, and issue resolution.
● Healthcare support expertise: appointment scheduling, insurance verification, patient intake, and HIPAA compliance.
● Strong patient and customer communication, delivering empathetic, clear, and professional support.
● Providing clear, compassionate, and respectful communication to ensure a positive patient experience.
● Accurate CRM documentation, ticket management, and escalation of complex issues.
● Proven ability to multitask, meet performance metrics, and adapt quickly in fast-paced remote roles.
● Experience using SAP for customer account updates, data entry, and issue resolution.
Customer Service Representative/Technical Support
Omni Interactions, Inc.-Austin, TX
October 2020 to January 2023
● Handled 60–80+ inbound customer interactions daily via phone, email, and chat, providing technical support for hardware, software, and connectivity issues.
● Resolved the majority of issues on first contact by guiding users through step-by-step troubleshooting and system setup.
● Maintained high customer satisfaction scores by delivering clear, patient, and professional support in fast-paced environments.
● Accurately documented all interactions, resolutions, and escalations using CRM, ticketing systems, and SAP to ensure continuity of service.
● Met or exceeded performance metrics for call handling time, quality assurance, and adherence.
Education
health informatics (university)
University of Buea
October 2015 to July 2018
Skills
● Typing
● Organizational skills
● Data entry
● Attention to detail
● Microsoft Excel
● Customer service
● Phone etiquette
● English
● Microsoft Office
● Communication skills
● Customer support
● Computer operation
● SAP
Contact this candidate